I ran CCleaner yesterday to make my machine run more efficiently and now Cakewalk wont start and Cakewalk Product Center 1.0.0.096 wont run either

[Be Like Pluto]

Hi there

Everything was working ok on Friday. I was using Cakewalk, holding out on moving to Sonar until the last minute.

I recently installed the Professional Version of CCleaner, to get my machine running better, as there were a lot of old drivers and suchlike. I am using  Behringer U Phoria UMC 202HD guitar interface.

Today when I tried to run Cakewalk, the Cakewalk Splash Screen appears for a second then disappears, then nothing happens.

I thought perhaps my Cakewalk licence was now gone, as is coming, so i attempted to upgrade to Sonar. I ran Cakewalk Product Center 1.0.0.095, and this completed, but would not start the product centre app to allow me install Sonar. I had a look on some forums, then found ver 96 above, and the same thing happened.

So I've looked on the forum and done a clean install, deleting all the cakewalk folders, with the exception of my project folders where my music is, and did the registry changes as instructed, as well as the %appdata% step, steps taken as per: Clean Install Cakewalk Sonar – Cakewalk Help Center.

I've ran the actual exe and had a look on Task Manager but the exe does not ru. I am using:  Microsoft Windows 10 Pro Version    10.0.19045 Build 19045

I am using MS Edge Version 139.0.3405.125 (Official build) (64-bit)

I reran the product centre app and it still wont run and I cant install Sonar. I can only assume CCleaner has removed something that it should not have, but given I have carried out the steps required to perform a clean install, and it has not worked, what should i do now?

Is this a known issue with the Product Center - - i dont understand why the exe is refusing to run.

I have 4 years of work invested in Cakewalk, so this is quite a big deal for me.

 

Thanks for any help or light you can share on this issue

 

[Be Like Pluto]

Machine spec as follows:

 

Note 12 Gig of RAM. This did not prevent Cakewalk running

OS Name    Microsoft Windows 10 Pro
Version    10.0.19045 Build 19045
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    THINKY
System Manufacturer    LENOVO
System Model    10A4S00L00
System Type    x64-based PC
System SKU    LENOVO_MT_10A4
Processor    Intel(R) Pentium(R) CPU G3220T @ 2.60GHz, 2600 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date    LENOVO FBKTE0AUS, 23/12/2021
SMBIOS Version    2.8
Embedded Controller Version    1.29
BIOS Mode    Legacy
BaseBoard Manufacturer    LENOVO
BaseBoard Product    SHARKBAY
BaseBoard Version    NOK
Platform Role    Desktop
Secure Boot State    Unsupported
PCR7 Configuration    Binding Not Possible
Windows Directory    C:\WINDOWS
System Directory    C:\WINDOWS\system32
Boot Device    \Device\HarddiskVolume1
Locale    United Kingdom
Hardware Abstraction Layer    Version = "10.0.19041.5553"
User Name    Thinky\Andy
Time Zone    GMT Daylight Time
Installed Physical Memory (RAM)    12.0 GB
Total Physical Memory    11.8 GB
Available Physical Memory    7.49 GB
Total Virtual Memory    23.8 GB
Available Virtual Memory    19.6 GB
Page File Space    12.0 GB
Page File    C:\pagefile.sys
Kernel DMA Protection    Off
Virtualization-based security    Not enabled
Device Encryption Support    Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualization Enabled in Firmware    No
Hyper-V - Data Execution Protection    Yes
 

[OutrageProductions]

CCleaner wipes your logon info. Clear browser cache and login to Bandlab again.

[Be Like Pluto]

Is there any way I can bypass the Product Center App to download SONAR directly?

[Gary Carey]

That's a major pain, hope you get it sorted as soon as possible.

This may not be relevant but it's easy to test. Have you tried using an InPrivate window in Edge? I use Chrome as my default browser and sometimes experience weird behaviour which using an Incognito window usually fixes.

[Be Like Pluto]

OK so the issue appeared to be that CCleaner updated the following MS C++ redistributables:

2013 (x86) 12.0.40664,

2015 -2022 (x64) 14.44.35211

2015-2022 (x86) 14.44.35211

 

Modifying >> Repairing these allowed the Product Center Setup to run.

[Be Like Pluto]

Event Viewer error messages were as follows:

Fault bucket 1381498922867595284, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: ProductCenter.exe

P2: 1.0.0.96

P3: 689e32a5

P4: MSVCP140.dll

P5: 14.0.23026.0

P6: 558ce301

P7: c0000005

P8: 0000000000018924

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREC58.tmp.WERInternalMetadata.xml

These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ProductCenter.ex_199dc0197204f70911853479b2639651aea0e0_77f60603_9b2803f0-fea1-48d8-b4c1-4f0758dd5afe

Analysis symbol:

Rechecking for solution: 0

Report Id: 8a8f73a7-bf03-47a1-af2c-2f91bf2634bc

Report Status: 268435456

Hashed bucket: bfa3e1618d264773a32c11f36b1b9814

Cab Guid: 0

[Noel Borthwick]

Please beware of running these cleaner tools without creating a backup or restore point.

Removing redists can cause many apps and plugins to crash.

[Canopus]

The only time I've ever used a registry cleaner (Norton Utilities, some 10+ years ago) I ended up having to restore my system using a cloned disk copy. That was fun. Not.

Simple rule: If it works, don’t clean it. And even if it doesn’t, don’t clean it.

[Noel Borthwick]

I’ve used CCleaner exclusively filtered to clean the registry but always saved a backup. Sometimes it will remove entries used by plugins because it doesnt know how stuff is being used.

[Canopus]

8 hours ago, Noel Borthwick said:

Sometimes it will remove entries used by plugins because it doesnt know how stuff is being used.

Exactly.

[Starship Krupa]

On 9/4/2025 at 11:02 AM, Be Like Pluto said:

I recently installed the Professional Version of CCleaner, to get my machine running better

Doing a cleanup on a Windows system is not a bad thing to do.

Programs like CCleaner that do it on autopilot can, as you discovered, lead to unintended consequences.

I'm sure that there are settings in CCleaner Pro that will allow you to bypass certain procedures such as messing with your redistributables. CCleaner apparently believes that everything should run fine with only the very latest redistributables installed, and that's clearly not the case.

Other than that issue, have you found your system to be "running better" after using CCleaner?

There are many Windows tweaks that a user can do to extend the life of older PC's. Simple ones like disabling visual effects that look neato but actually just make things take longer to execute. Power plan settings. BIOS settings.