Sonar taking ages to (will not) start

[Morvejones]

Hi, i recently updated to the new cakewalk sonar, but i am having issues getting sonar to start, it just stays on the black splash screen, any ideas? i have bandlab and sonar plat installed and they both open no problem at all , dont know whats happening 

 

[David Baay]

Likely this:

 

[Noel Borthwick]

Have you updated to the latest version of Sonar from Product Center? The latest one is 31.08.0.035,

[Morvejones]

I uninstalled both and reinstalled , the product center would not let me download sonar, if kept giving me update check error, update check request failed or timed out, also had no products available,  

i re installed a version of sonar i had in my downloads  31.06.034 which did start, would not let me update, just stuck on downloading , it also crashed,  crash code C000005 (access violation) 

both bandlab and splat still loading fine, cant understand whats going on 

is there anyway i can download the latest version without using the product center? 

EDIT

The product center is now showing products but i can not update sonar, it does nothing, click on the 3 dots , click download and update, says download in progress but is doing nothing 

EDIT 2 

The product center will let me download and install the other plug ins, just not sonar! 

 

Edited August 28 by Morvejones
edit

[Morvejones]

I am guessing it was something server side as it just installed 5m ago no problems, so strange 

[Noel Borthwick]

You likely had internet connection problems.

Did it resolve your start up problem?

[Morvejones]

On 8/29/2025 at 3:22 AM, Noel Borthwick said:

You likely had internet connection problems.

Did it resolve your start up problem?

Yes, it was just so strange how it would let me download all the other files just not the sonar file , 👍