[SOLVED] Freeze-power button only option?

[Pathfinder]

12 hours ago, Jeremy Oakes said:

Zip them.

Tried that still exceeds 1 file is only 2.93mb and supposed limit is 4.88mb? Jeeezzz!

Also the cakewalk submission form says this:"The name, email, and photo associated with your Google account will be recorded when you upload files and submit this form"

 

MY PHOTO??????????

Edited Tuesday at 09:56 PM by Pathfinder

[Pathfinder]

I was going to subscribe but not so sure now.................I have valid licenses for Reaper am\nd studio One, but at my age and health issues I really would rather not switch.............

[Bass Guitar]

I gave up waisting my time submitting the dump files. Just as you are finding out it was a huge time suck. And no body ever got back to me after the first few replies which seemed automated to me.

I don’t blame them as I think they are very short handed. 

For now I’m very pleased with Sonar Platinum. It wasn’t half as bad as I thought it would be. At least it can open all my projects now with out crashing. 

[Pathfinder]

Yes I think I will be fine with it also. I have all my install files since Sonar began-Even have my CWPA 9 CD.  I did just add the paths o my VST folders into Plat.........

But I fear Platinum will cease to work down the road if Microsoft has there way.

 

Edited Tuesday at 10:28 PM by Pathfinder

[Bass Guitar]

Well it’s running on W11 just fine so in my estimation I’ll be almost 80 before much changes. I will just make sure and keep this computer in good condition. 
Clone the C drive every once in a while.

I still have my W10 computer fully loaded with 8.5, X3 , Platinum and I would guess a 2023 version of CbB. It has a bunch of other Daw’s and music and video apps. Plus all my plugins and then some.

I just fired it up the other day looking for a lost file. Boots right up no problem. I would imagine it would continue to boot up for a long time yet. 

Just because W10 is now due to be unsupported doesn’t mean it will stop working. 
How long has W7 been unsupported and my 2 machines that use it still work fine. Only issue is the internet. It’s disconnected. 

[Jeremy Oakes]

11 hours ago, Pathfinder said:

Tried that still exceeds 1 file is only 2.93mb and supposed limit is 4.88mb? Jeeezzz!

Also the cakewalk submission form says this:"The name, email, and photo associated with your Google account will be recorded when you upload files and submit this form"

 

MY PHOTO??????????

If you have several dmp files then either do several submissions or, better still, upload to Dropbox and send the link.

Your photo is probably already out there. No biggie.

J

[Pathfinder]

I sent the google drive link to Jonathan S of CW again just now. I just cannot upload them to the CW form submission or here.

Hopefully he will be able to retrieve the dump file. I do have around 4 sys dump files. I sent him the last one from today 8/27/2025.

I will post the others to the google drive an share the link with CW if they want mor4ee. although I have to believe they would all be the same but o its easy to up[load them-it does take around 20 minutes though for each file.

Thanks

[Pathfinder]

I believe that Jonathan Sasor has the dump file now. Fingers crossed. He has contacted me more than once about it. Had to share it with him today. I thought I did that but evidently I didn't because he emailed me saying he needed access. . Duh.....On Me!

[Pathfinder]

I have decided that win 11 MUST have something to do with it. Win 11 upgrade to pro from win 10 pro+new FW update for 4th Gen focusrite 18i20  and installing MS Home and Business office were the ONLY CHANGES made to my PC before this started.

But I still have my 3rd gen 18i20 and it did the SAME THING-so it's NOT focusrite, as far as I can tell.
There ae many horror storys about Win 11 recent updates wiping out some nvme.2's but thats not my issue. I also found the updates and removed them, which is a good feature of win 11.

I have not hear back from CW about this since I shared the dump file.

So I am going give Sonar one more try by wiping my OS drive and re installing win 10 pro. If all is well I will use my NEW Asus gaming laptop to go on the internet. I bought the gaming one because I wanted the power, I turned off the Light crap and garbage.

My PC will ONLY be on the internet for Sonar and al daw related vsts-updates. 95% of my VSTS (that Iuse) are Izotope.

I hate to so this since everything was so smooth before August 25th, the day I upgraded.

Even though the windows.old folder is present and untouched win 11 is telling me I must have deleted other files it needs to go back????Can't go back because windows which doesn't really make sense because I have not deleted ANYTHING but the august 25th update that was rep[orted to cause the data loss I spoke of above.

But I still will ONLY USE the FREE SONAR because their is still a chance it is Sonar.

[Jeremy Oakes]

9 hours ago, Pathfinder said:

I have decided that win 11 MUST have something to do with it. Win 11 upgrade to pro from win 10 pro+new FW update for 4th Gen focusrite 18i20  and installing MS Home and Business office were the ONLY CHANGES made to my PC before this started.

But I still have my 3rd gen 18i20 and it did the SAME THING-so it's NOT focusrite, as far as I can tell.
There ae many horror storys about Win 11 recent updates wiping out some nvme.2's but thats not my issue. I also found the updates and removed them, which is a good feature of win 11.

I have not hear back from CW about this since I shared the dump file.

So I am going give Sonar one more try by wiping my OS drive and re installing win 10 pro. If all is well I will use my NEW Asus gaming laptop to go on the internet. I bought the gaming one because I wanted the power, I turned off the Light crap and garbage.

My PC will ONLY be on the internet for Sonar and al daw related vsts-updates. 95% of my VSTS (that Iuse) are Izotope.

I hate to so this since everything was so smooth before August 25th, the day I upgraded.

Even though the windows.old folder is present and untouched win 11 is telling me I must have deleted other files it needs to go back????Can't go back because windows which doesn't really make sense because I have not deleted ANYTHING but the august 25th update that was rep[orted to cause the data loss I spoke of above.

But I still will ONLY USE the FREE SONAR because their is still a chance it is Sonar.

Please don’t wipe W11, that is really a gesture of giving in. It may not solve anything. I encourage you to stick with it and keep on troubleshooting.  If the sfc /scannow trick shows everything is fine and hunky dory then you’d just be wasting your time and patience by wiping.

W11 works for a very large majority without issues. The Bakers take some time to reply, don’t sweat it, not worth it.

Personally I would start by uninstalling anything to do with both of your Focusrite units and any other Asio drivers you may have inadvertently installed.  Then install the drivers for the unit you trust, re-booting after the uninstall(s) and then after the install.

FYI, i have a couple of NVME 2’ plus an SSD I read about a FEW people having issues, but they are very specific issues. There are websites where you can check out those ssd’s concerned. Don’t sweat it.

J

 

[Pathfinder]

55 minutes ago, Jeremy Oakes said:

Please don’t wipe W11, that is really a gesture of giving in. It may not solve anything. I encourage you to stick with it and keep on troubleshooting.  If the sfc /scannow trick shows everything is fine and hunky dory then you’d just be wasting your time and patience by wiping.

W11 works for a very large majority without issues. The Bakers take some time to reply, don’t sweat it, not worth it.

Personally I would start by uninstalling anything to do with both of your Focusrite units and any other Asio drivers you may have inadvertently installed.  Then install the drivers for the unit you trust, re-booting after the uninstall(s) and then after the install.

FYI, i have a couple of NVME 2’ plus an SSD I read about a FEW people having issues, but they are very specific issues. There are websites where you can check out those ssd’s concerned. Don’t sweat it.

J

 

Yes your right-uninstalling is useless, not to mention that besides running sfc 2X I also did the repair install win 11 offers. Prtetty cool actually. I did disable core parking as everyone suggest and after the repair install it was v back on so I know that worked

Thanks Jeremy-sound advice

Johnathan Sasor has the dump file so we'll see

[Noel Borthwick]

@Pathfinder I looked at your dump file. There was only one unique one. You uploaded the same file twice.

I can see a lot of data since this is a full dump, so the full state is available. The dump file shows that you are loading the project file "H:\Audio_CW\Sittin on Dock of the Bay\Dock of the Bay_EXT-2023.cwp".
The actual project file load succeeded with no issue.
After the project loaded the then tries to initialize the engine to the project format. 
In doing so the engine tried to set your Audio driver to 48000 KHz which is the project sample rate.
It calls the ASIO driver to do this via ASIOSetSampleRate.

At that point the driver hangs. There is nothing else going on in Sonar so this is 100% a driver issue.
If I were to guess, its most likely caused by the driver being in conflict with the sample rate due to something else using your audio device at a different sample rate.
Besides that I have no further info about the hang since its not Sonar hanging. If the issue persists, you will have to talk to Focusrite. Ideally send them the same dump if their support has no idea why.

 

Quote

 

ntdll.dll!NtDeviceIoControlFile()

bdhkm64.dll!00007ff99a1e1ded()

bdhkm64.dll!00007ff99a1fa10a()

bdhkm64.dll!00007ff99a1f4f92()

00007ff4fde910ce()

KERNELBASE.dll!DeviceIoControl()

kernel32.dll!DeviceIoControlImplementation()

focusriteusbasio.dll!00007ffa01878a8c()

focusriteusbasio.dll!00007ffa018758dc()

[Inline Frame] Sonar.exe!ASIOSetSampleRate(double) 

Sonar.exe!CAudio::asioQueryWaveFormat(long lFs=48000, int) 

Sonar.exe!CAudio::QueryWaveFormat(long lFs=48000, int nBitDepth=24, int * pbAutoConfigForMono=0x000000000014d890) 

Sonar.exe!CAudio::ValidateWaveFormat(long & lSampleRate=48000, int & nBitDepth=24) 

 

 

[Pathfinder]

1 hour ago, Noel Borthwick said:

@Pathfinder I looked at your dump file. There was only one unique one. You uploaded the same file twice.

I can see a lot of data since this is a full dump, so the full state is available. The dump file shows that you are loading the project file "H:\Audio_CW\Sittin on Dock of the Bay\Dock of the Bay_EXT-2023.cwp".
The actual project file load succeeded with no issue.
After the project loaded the then tries to initialize the engine to the project format. 
In doing so the engine tried to set your Audio driver to 48000 KHz which is the project sample rate.
It calls the ASIO driver to do this via ASIOSetSampleRate.

At that point the driver hangs. There is nothing else going on in Sonar so this is 100% a driver issue.
If I were to guess, its most likely caused by the driver being in conflict with the sample rate due to something else using your audio device at a different sample rate.
Besides that I have no further info about the hang since its not Sonar hanging. If the issue persists, you will have to talk to Focusrite. Ideally send them the same dump if their support has no idea why.

 

 

Well NOel, I do appreciate you looking at the file. I am sure you realize that Sittin on the doc file has nothing to with this because it has happened with all of the projects. That project just happened to be in the dump file I sent.

There is NOTHING else using Focusrite. I was under the impression a dump file would disclose the issue? Evidently. Also, I removed all instance of the 4th Gen 18i20 using focusrite documentation. I then re installed my 3rd Gen 18i20-completely different FW and drivers. Same thing happened. I do not use or have installed\connected any other device that would be looking for asio drivers.
I don't understand dump files obviously. The issue is here and it is not going away...................Guess that's it for me.

Thanks again Noel and thanks to the fellow sonarites who tried to help

[Pathfinder]

I am removing all focusrite things and will try my Roland octa capture which was fine on win 10 and Roland says fine for win 11. Guess we will see. Obviously if this works, it is focusrite. I have said all along that the only changes before this started PERIOD-were

1. upgrade from win 10 pro to Win 11 Pro , which was done thru the microsoft site
2. Focusrite 4th Gen 18i20 driver and FW updates. That's it. Before that everything was perfect............

[Noel Borthwick]

10 minutes ago, Pathfinder said:

I am removing all focusrite things and will try my Roland octa capture which was fine on win 10 and Roland says fine for win 11. Guess we will see. Obviously if this works, it is focusrite. I have said all along that the only changes before this started PERIOD-were

1. upgrade from win 10 pro to Win 11 Pro , which was done thru the microsoft site
2. Focusrite 4th Gen 18i20 driver and FW updates. That's it. Before that everything was perfect............

2 is the most likely culprit. There have been other reports of instability with their recent drivers. I recommend that you report it to them.

[Pathfinder]

8 minutes ago, Noel Borthwick said:

2 is the most likely culprit. There have been other reports of instability with their recent drivers. I recommend that you report it to them.

I will-. Still want to try the Roland since it will only take 20 minutes to set it up....Ig th Octa Capture works then I really have good eveidence for Focusrite when I can ll them

Thanks again

Frank

[Pathfinder]

Just opened 10+ projects in a row wo ith Roland octa capture. For the last 3 days I couldn't open more than one and freeze. So Noel guess I have to believe is correct. I always like the Octacapture-

NOW for my phone call to Focusrite support

Thanks

[Pathfinder]

Definitely was Focusrite. They put out new drivers yesterday. Talked to support nd got it all straightened out.

Thanks Noel, Jonathan and the forum for tolerating this old combat vet-Truly an over whelming experience for me. Being as sick as I am, my music was relly all I could do until things get better. And they will   🙂 

[Noel Borthwick]

Glad you could get it sorted. Can you share what focusrite told you? Are their new drivers working?

It's frustrating to go through this when all you want to do is make music so I get it. 

The DAW gets blamed for pretty much any problem known to man but the fact of the matter is that all it takes is one external  moving part to fail and the entire system fails. 😀

A worse situation applies to plugins. These days some plugins are written by inexperienced developers who test one use case and call it a day. Plugins can cause crashes or bizarre behavior that is next to impossible to root cause. I've seen recording fail due to a plug-in interfering with the files on the system if you can believe that.

[Pathfinder]

3 hours ago, Noel Borthwick said:

Glad you could get it sorted. Can you share what focusrite told you? Are their new drivers working?

It's frustrating to go through this when all you want to do is make music so I get it. 

The DAW gets blamed for pretty much any problem known to man but the fact of the matter is that all it takes is one external  moving part to fail and the entire system fails. 😀

A worse situation applies to plugins. These days some plugins are written by inexperienced developers who test one use case and call it a day. Plugins can cause crashes or bizarre behavior that is next to impossible to root cause. I've seen recording fail due to a plug-in interfering with the files on the system if you can believe that.

Hi Noel

Eb verything is working great... I have always had Sonar Platinum installed on all my PC builds and it works fine also.

Focusrite were attentive and the driver update that was automatics for the 1i20 4th gen that I did on the day this started was the latest. They ahd to hurry and issue a fix because many were experiencing the exact same thing in numerous different daws. Just came out yesterday.

When I called, on your advice, they immediately knew the issue and told me to download the new drivers.

All works fine now
Thanks very much for your help. Also the forum and Jonathan S. Much appreciated

Frank

Edited 19 hours ago by Pathfinder