Cannot Log into Cakewalk Legacy Website. What do I do?

[Christopher Shaird]

I couldn't find an area on these forums that's dedicated to issues with Cakewalk's legacy website, so I've picked this spot to post about it.  I've been wanting to address issues with my serial codes with VSTs like Dimension pro, but I can't log into the website.  I've attempted to reset the password, but Cakewalk does not send a password reset link to my e-mail address (no, it's not in the spam section either!).  I've e-mailed about the issue, but no response.

 

[Bristol_Jonesey]

Where have you sent the email?

The correct address would be support@cakewalk.com

 

[57Gregy]

17 hours ago, Christopher Shaird said:

I couldn't find an area on these forums that's dedicated to issues with Cakewalk's legacy website, so I've picked this spot to post about it.  I've been wanting to address issues with my serial codes with VSTs like Dimension pro, but I can't log into the website.  I've attempted to reset the password, but Cakewalk does not send a password reset link to my e-mail address (no, it's not in the spam section either!).  I've e-mailed about the issue, but no response.

 

Right. The old web site was shut down years ago. There's nobody there to answer your emails. The new Bandlab/Cakewalk/Sonar team are pretty good about helping folks get reconnected to their old software. 

[Christopher Shaird]

13 hours ago, Bristol_Jonesey said:

Where have you sent the email?

The correct address would be support@cakewalk.com

 

I have sent to that one for multiple other issues recently, no response.

[Promidi]

5 hours ago, Christopher Shaird said:

I have sent to that one for multiple other issues recently, no response.

Every time I have send an email to support@cakewalk.com, I have always received a response (every single time).  

Have you checked your spam folder?

[Christopher Shaird]

 

10 hours ago, Promidi said:

Every time I have send an email to support@cakewalk.com, I have always received a response (every single time).  

Have you checked your spam folder?

Yep. I'm quite sure they haven't responded to anything since May.