Ben Chase Posted Monday at 09:11 PM Share Posted Monday at 09:11 PM I'd like to configure Sonar to "Always Use Local Help", but can't find the download link on the website or in Product Center. Anyone know where to find it? Link to comment Share on other sites More sharing options...
Chaps Posted Monday at 09:47 PM Share Posted Monday at 09:47 PM You can download the Cakewalk Reference File from right at the top of this forum, though Cakewalk Sonar is net yet able to access it from within the program, as far as I know. Link to comment Share on other sites More sharing options...
Ben Chase Posted Monday at 10:01 PM Author Share Posted Monday at 10:01 PM Ahh... Good to know. Thanks, Chaps! Link to comment Share on other sites More sharing options...
Canopus Posted Tuesday at 06:34 AM Share Posted Tuesday at 06:34 AM But the local help file is not the pdf reference, but a file called Sonar.chm, stored in Sonar's program folder. It was initially not available for Sonar Free Tier, but, according to a recent post, support has responded to a request that it was "actively working on resolving it for a future update." I don't know if that has happened yet. Link to comment Share on other sites More sharing options...
Jonathan Sasor Posted Tuesday at 09:15 PM Share Posted Tuesday at 09:15 PM Download for local help in Sonar will show on the Product Updates tab of the Start Screen. Just make sure you then set the option to use the local help in the Preferences. 1 Link to comment Share on other sites More sharing options...
henkejs Posted Wednesday at 02:56 PM Share Posted Wednesday at 02:56 PM (edited) 17 hours ago, Jonathan Sasor said: Download for local help in Sonar will show on the Product Updates tab of the Start Screen. Just make sure you then set the option to use the local help in the Preferences. I've been hoping for this, but not seeing it here in spite of having the option set. Update: When I set the local help option, it is unset the next time I open Sonar. Edited Wednesday at 03:04 PM by henkejs Additional information Link to comment Share on other sites More sharing options...
Jonathan Sasor Posted Wednesday at 07:41 PM Share Posted Wednesday at 07:41 PM 4 hours ago, henkejs said: I've been hoping for this, but not seeing it here in spite of having the option set. Update: When I set the local help option, it is unset the next time I open Sonar. It doesn't sound like you've installed the Local Help then. Check the Product Updates tab of the Quick Start Screen and install Local Help. Once an update has been installed, it will disappear from the Product Updates tab on next open of the Start Screen. Link to comment Share on other sites More sharing options...
henkejs Posted Wednesday at 07:47 PM Share Posted Wednesday at 07:47 PM 3 minutes ago, Jonathan Sasor said: It doesn't sound like you've installed the Local Help then. Check the Product Updates tab of the Quick Start Screen and install Local Help. Once an update has been installed, it will disappear from the Product Updates tab on next open of the Start Screen. That's the problem -- local help doesn't appear on the update tab. Link to comment Share on other sites More sharing options...
henkejs Posted Wednesday at 08:01 PM Share Posted Wednesday at 08:01 PM As an experiment, I copied the sonar.chm file from Platinum (dated 2017) into the directory with the new Sonar executable. That help file displays in new Sonar even though it's out of date. Still no sign that Sonar recognizes this file needs to be updated. Link to comment Share on other sites More sharing options...
John T Posted Thursday at 11:23 AM Share Posted Thursday at 11:23 AM I've got the same issue: doesn't work even though selected in preferences, and no option to download on the start screen. Link to comment Share on other sites More sharing options...
aleo Posted Thursday at 05:40 PM Share Posted Thursday at 05:40 PM guys, What you need to download is an executable file, SonarHelp_Documentation_1.0.021.exe . I encountered this same problem with Local Help earlier this year, wrote to support@ cakewalk.com and several days later it appeared under Product Updates. I did this back in February, to integrate it into the paid version of Sonar. Someone on the staff should be able to tell you if this executable file for Local Help has been updated since then. Hope you have success. Link to comment Share on other sites More sharing options...
henkejs Posted Thursday at 06:10 PM Share Posted Thursday at 06:10 PM 26 minutes ago, aleo said: guys, What you need to download is an executable file, SonarHelp_Documentation_1.0.021.exe . I encountered this same problem with Local Help earlier this year, wrote to support@ cakewalk.com and several days later it appeared under Product Updates. I did this back in February, to integrate it into the paid version of Sonar. Someone on the staff should be able to tell you if this executable file for Local Help has been updated since then. Hope you have success. We are being told in this thread that local help can be installed via Product Updates, but for some of us it simply doesn't show up there. Does everyone who wants to use local help have to contact Cakewalk Support? Link to comment Share on other sites More sharing options...
aleo Posted Thursday at 09:07 PM Share Posted Thursday at 09:07 PM 2 hours ago, henkejs said: We are being told in this thread that local help can be installed via Product Updates, but for some of us it simply doesn't show up there. Does everyone who wants to use local help have to contact Cakewalk Support? henkejs, I certainly hope not. I can't tell you if it was integrated into Sonar after 2025.02, but if a number of users/members are unable to find it in versions as recent as 2025.08 then something is wrong. I hope someone on the staff or one of the developers can clear this up. Local Help has always been included in SONAR and CbB and it should remain a part of Sonar. Users/members should not have to download it as an additional feature or product. 1 Link to comment Share on other sites More sharing options...
Jonathan Sasor Posted Thursday at 10:02 PM Share Posted Thursday at 10:02 PM Product Center was just updated to now display the local help installer. Please get the latest version of that. It will allow you to download and reinstall the local help if needed. 3 3 Link to comment Share on other sites More sharing options...
Noel Borthwick Posted yesterday at 12:37 PM Share Posted yesterday at 12:37 PM Please confirm that this is working for you now if you had the problem. Link to comment Share on other sites More sharing options...
henkejs Posted yesterday at 01:52 PM Share Posted yesterday at 01:52 PM Yes, it's working now. Thanks to everyone involved! 1 Link to comment Share on other sites More sharing options...
craigr68 Posted 18 hours ago Share Posted 18 hours ago I got Local Help to finally install via Cakewalk Product Center. It took some effort to get this far. But now if I check it on in preferences, the check mark is gone the next time I start Sonar. And if I do F1 it always takes me to online help. I do have "Cakewalk Help & Documentation" showing installed in Add Remove Programs. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now