deflint Posted Thursday at 05:03 PM Share Posted Thursday at 05:03 PM New paid membership. Using Cakewalk Product Center and Logged in. Unable to install Additional ProChannel Modules. Takes me to a screen to become a member. Link to comment Share on other sites More sharing options...
ZincT Posted Thursday at 06:08 PM Share Posted Thursday at 06:08 PM (edited) Just started getting the same myself today @deflint. It was working fine yesterday. I am a paid member and today I get the same as you. When Sonar loads however, it looks like the paid version as all the workspaces are available, so it seems to be an issue with Product Center. I am logged in to Product Center. I have sent an email to support@cakewalk.com Edited Thursday at 07:14 PM by ZincT Link to comment Share on other sites More sharing options...
ZincT Posted yesterday at 07:02 AM Share Posted yesterday at 07:02 AM @deflint I heard back from support who suggested logging out and back in to Product Center. I had already tried this yesterday but it made no difference. However, when I tried it again today, it worked. So you might want to try this. 2 Link to comment Share on other sites More sharing options...
deflint Posted 18 hours ago Author Share Posted 18 hours ago No luck after signing out and signing back in to Product Center. Everything is working fine but not knowing exactly what the additional ProChannel Modules are it's hard to verify any additional modules are installed. Doesn't look like any more than the standard ProChannel modules I've always seen. Link to comment Share on other sites More sharing options...
Jonathan Sasor Posted 18 hours ago Share Posted 18 hours ago 14 minutes ago, deflint said: No luck after signing out and signing back in to Product Center. Everything is working fine but not knowing exactly what the additional ProChannel Modules are it's hard to verify any additional modules are installed. Doesn't look like any more than the standard ProChannel modules I've always seen. There's a known issue with Product Center not showing that the ProChannel additional modules are installed. Within Sonar itself, you'll notice that the entry for that disappears from the Updates tab of the Start Screen after it has been installed. That particular installer includes the PC2A Leveling Amplifier and ProChannel Concrete Limiter. 1 Link to comment Share on other sites More sharing options...
Steve Moddelmog Posted 18 hours ago Share Posted 18 hours ago No luck here signing out and signing back in again. Even tried uninstalling (and doing a deep uninstall with Revo), but still no success. 1 Link to comment Share on other sites More sharing options...
ZincT Posted 16 hours ago Share Posted 16 hours ago Looks like I spoke too soon! It's back again... 1 Link to comment Share on other sites More sharing options...
Jonathan Sasor Posted 16 hours ago Share Posted 16 hours ago 25 minutes ago, ZincT said: Looks like I spoke too soon! It's back again... Try downloading the add-ons from the Product Updates tab within Sonar itself. 1 Link to comment Share on other sites More sharing options...
ZincT Posted 16 hours ago Share Posted 16 hours ago (edited) Thanks @Jonathan Sasor After a bit of searching I found the Product Updates on the Quick Start Screen which only shows TH-U and Session Drummer 3, so I guess I have all of the ProChannel modules now (looks that way...see below). I have TH-U anyway so I guess there's no need to download that but is Session Drummer 3 different to the one I already have installed from CbB/SPlat/X3? Edited 16 hours ago by ZincT Link to comment Share on other sites More sharing options...
Jonathan Sasor Posted 15 hours ago Share Posted 15 hours ago 20 minutes ago, ZincT said: Thanks @Jonathan Sasor After a bit of searching I found the Product Updates on the Quick Start Screen which only shows TH-U and Session Drummer 3, so I guess I have all of the ProChannel modules now (looks that way...see below). I have TH-U anyway so I guess there's no need to download that but is Session Drummer 3 different to the one I already have installed from CbB/SPlat/X3? Aside from a small installer difference, it's the same Session Drummer 3. 1 Link to comment Share on other sites More sharing options...
Jonathan Sasor Posted 14 hours ago Share Posted 14 hours ago 4 hours ago, Steve Moddelmog said: No luck here signing out and signing back in again. Even tried uninstalling (and doing a deep uninstall with Revo), but still no success. We discovered an issue related to changes on the back end and have just pushed a new version of Product Center. If you launch it now, it should require you to update, and the new version should work. Thanks! 2 Link to comment Share on other sites More sharing options...
Steve Moddelmog Posted 13 hours ago Share Posted 13 hours ago 43 minutes ago, Jonathan Sasor said: We discovered an issue related to changes on the back end and have just pushed a new version of Product Center. If you launch it now, it should require you to update, and the new version should work. Thanks! all good with the update - thanks! Link to comment Share on other sites More sharing options...
ZincT Posted 4 hours ago Share Posted 4 hours ago (edited) 10 hours ago, Jonathan Sasor said: We discovered an issue related to changes on the back end and have just pushed a new version of Product Center. If you launch it now, it should require you to update, and the new version should work. Thanks! Looking good here too, thanks 👍🏻 Also, just noticed a Sonar update...downloading now... Just one issue with Product Center - it displays the wrong version of Sonar - 094 rather than 084... Also when you hit the refresh button it displays this popup... Edited 4 hours ago by ZincT Link to comment Share on other sites More sharing options...
Noel Borthwick Posted 14 minutes ago Share Posted 14 minutes ago Product center has a different version number from Sonar so thats normal. Link to comment Share on other sites More sharing options...
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