deflint Posted July 10 Posted July 10 New paid membership. Using Cakewalk Product Center and Logged in. Unable to install Additional ProChannel Modules. Takes me to a screen to become a member.
ZincT Posted July 10 Posted July 10 (edited) Just started getting the same myself today @deflint. It was working fine yesterday. I am a paid member and today I get the same as you. When Sonar loads however, it looks like the paid version as all the workspaces are available, so it seems to be an issue with Product Center. I am logged in to Product Center. I have sent an email to support@cakewalk.com Edited July 10 by ZincT
ZincT Posted July 11 Posted July 11 @deflint I heard back from support who suggested logging out and back in to Product Center. I had already tried this yesterday but it made no difference. However, when I tried it again today, it worked. So you might want to try this. 2
deflint Posted July 11 Author Posted July 11 No luck after signing out and signing back in to Product Center. Everything is working fine but not knowing exactly what the additional ProChannel Modules are it's hard to verify any additional modules are installed. Doesn't look like any more than the standard ProChannel modules I've always seen.
Jonathan Sasor Posted July 11 Posted July 11 14 minutes ago, deflint said: No luck after signing out and signing back in to Product Center. Everything is working fine but not knowing exactly what the additional ProChannel Modules are it's hard to verify any additional modules are installed. Doesn't look like any more than the standard ProChannel modules I've always seen. There's a known issue with Product Center not showing that the ProChannel additional modules are installed. Within Sonar itself, you'll notice that the entry for that disappears from the Updates tab of the Start Screen after it has been installed. That particular installer includes the PC2A Leveling Amplifier and ProChannel Concrete Limiter. 1
Steve Moddelmog Posted July 11 Posted July 11 No luck here signing out and signing back in again. Even tried uninstalling (and doing a deep uninstall with Revo), but still no success. 1
Jonathan Sasor Posted July 11 Posted July 11 25 minutes ago, ZincT said: Looks like I spoke too soon! It's back again... Try downloading the add-ons from the Product Updates tab within Sonar itself. 1
ZincT Posted July 11 Posted July 11 (edited) Thanks @Jonathan Sasor After a bit of searching I found the Product Updates on the Quick Start Screen which only shows TH-U and Session Drummer 3, so I guess I have all of the ProChannel modules now (looks that way...see below). I have TH-U anyway so I guess there's no need to download that but is Session Drummer 3 different to the one I already have installed from CbB/SPlat/X3? Edited July 11 by ZincT
Jonathan Sasor Posted July 11 Posted July 11 20 minutes ago, ZincT said: Thanks @Jonathan Sasor After a bit of searching I found the Product Updates on the Quick Start Screen which only shows TH-U and Session Drummer 3, so I guess I have all of the ProChannel modules now (looks that way...see below). I have TH-U anyway so I guess there's no need to download that but is Session Drummer 3 different to the one I already have installed from CbB/SPlat/X3? Aside from a small installer difference, it's the same Session Drummer 3. 1
Jonathan Sasor Posted July 11 Posted July 11 4 hours ago, Steve Moddelmog said: No luck here signing out and signing back in again. Even tried uninstalling (and doing a deep uninstall with Revo), but still no success. We discovered an issue related to changes on the back end and have just pushed a new version of Product Center. If you launch it now, it should require you to update, and the new version should work. Thanks! 3
Steve Moddelmog Posted July 11 Posted July 11 43 minutes ago, Jonathan Sasor said: We discovered an issue related to changes on the back end and have just pushed a new version of Product Center. If you launch it now, it should require you to update, and the new version should work. Thanks! all good with the update - thanks!
ZincT Posted July 12 Posted July 12 (edited) 14 hours ago, Jonathan Sasor said: We discovered an issue related to changes on the back end and have just pushed a new version of Product Center. If you launch it now, it should require you to update, and the new version should work. Thanks! Looking good here too, thanks 👍🏻 Also, just noticed a Sonar update...downloading now... Edited July 12 by ZincT Removed erroneous error
Noel Borthwick Posted July 12 Posted July 12 Product center has a different version number from Sonar so thats normal.
ZincT Posted July 12 Posted July 12 (edited) 1 hour ago, Noel Borthwick said: Product center has a different version number from Sonar so thats normal. Oops, of course 🤦🏻♂️ Fixed 👍🏻 In my defence that was before I'd had my morning coffee Edited July 12 by ZincT
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now