MusicMan Posted June 20 Share Posted June 20 1 hour ago, ToneDeF said: The operative word being normally. I do have the emailed PDF invoice, but unfortunately for me, it helps me not: That's really interesting (but not ideal...). I wonder how common that is. Possibly it could be due to how they obtain the keys for each product, or whether they're holding them. I don't know. They have said there's no need to worry about that side from my understanding, so you should just need to wait a bit longer for them to get back online, but not great if you want to redeem them now. Link to comment Share on other sites More sharing options...
ToneDeF Posted June 20 Share Posted June 20 20 minutes ago, MusicMan said: They have said there's no need to worry about that side from my understanding, so you should just need to wait a bit longer for them to get back online, but not great if you want to redeem them now. I sure hope that is true. 🤞 I certainly do prefer not needing to worry. 😥 1 Link to comment Share on other sites More sharing options...
MusicMan Posted June 20 Share Posted June 20 1 hour ago, ToneDeF said: I sure hope that is true. 🤞 I certainly do prefer not needing to worry. 😥 I wouldn't worry at all at this stage about that aspect 🙂 This was their exact wording: "In addition, we would like to add that your Best Service User Accounts and associated licenses have not been impacted by this technical incident. Thanks again for your patience." They have said email should be up and running soon and that will be posted on their website when it is, so maybe just keep an eye out. 1 Link to comment Share on other sites More sharing options...
ToneDeF Posted Saturday at 12:38 AM Share Posted Saturday at 12:38 AM Not looking any better one week later. 1 Link to comment Share on other sites More sharing options...
Craig Fowler Posted Saturday at 10:02 AM Share Posted Saturday at 10:02 AM Back up!! 4 1 Link to comment Share on other sites More sharing options...
JT music Posted Saturday at 08:40 PM Share Posted Saturday at 08:40 PM Best Service has reopened, but unfortunately, my entire Clave product history for purchased has disappeared. Has this happened to anyone else? This is a real disaster. 👎 Link to comment Share on other sites More sharing options...
kitekrazy1 Posted Saturday at 10:52 PM Share Posted Saturday at 10:52 PM 2 hours ago, JT music said: Best Service has reopened, but unfortunately, my entire Clave product history for purchased has disappeared. Has this happened to anyone else? This is a real disaster. 👎 See if it's in orders instead of My Products. Link to comment Share on other sites More sharing options...
reginaldStjohn Posted 18 hours ago Share Posted 18 hours ago It comes up as "not secure" for me. No https only http. The certificate must not be working still Link to comment Share on other sites More sharing options...
audioschmaudio Posted 1 hour ago Share Posted 1 hour ago 16 hours ago, reginaldStjohn said: It comes up as "not secure" for me. No https only http. The certificate must not be working still They just don't have an automatic redirect from bestservice.com to www.bestservice.com and bestservice.com doesn't have a certificate. But when you go to www.bestservice.com instead, everything is fine. Link to comment Share on other sites More sharing options...
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