MusicMan Posted June 20 Posted June 20 1 hour ago, ToneDeF said: The operative word being normally. I do have the emailed PDF invoice, but unfortunately for me, it helps me not: That's really interesting (but not ideal...). I wonder how common that is. Possibly it could be due to how they obtain the keys for each product, or whether they're holding them. I don't know. They have said there's no need to worry about that side from my understanding, so you should just need to wait a bit longer for them to get back online, but not great if you want to redeem them now.
ToneDeF Posted June 20 Posted June 20 20 minutes ago, MusicMan said: They have said there's no need to worry about that side from my understanding, so you should just need to wait a bit longer for them to get back online, but not great if you want to redeem them now. I sure hope that is true. 🤞 I certainly do prefer not needing to worry. 😥 1
MusicMan Posted June 20 Posted June 20 1 hour ago, ToneDeF said: I sure hope that is true. 🤞 I certainly do prefer not needing to worry. 😥 I wouldn't worry at all at this stage about that aspect 🙂 This was their exact wording: "In addition, we would like to add that your Best Service User Accounts and associated licenses have not been impacted by this technical incident. Thanks again for your patience." They have said email should be up and running soon and that will be posted on their website when it is, so maybe just keep an eye out. 1
JT music Posted June 28 Posted June 28 Best Service has reopened, but unfortunately, my entire Clave product history for purchased has disappeared. Has this happened to anyone else? This is a real disaster. 👎
kitekrazy Posted June 28 Posted June 28 2 hours ago, JT music said: Best Service has reopened, but unfortunately, my entire Clave product history for purchased has disappeared. Has this happened to anyone else? This is a real disaster. 👎 See if it's in orders instead of My Products.
reginaldStjohn Posted June 29 Posted June 29 It comes up as "not secure" for me. No https only http. The certificate must not be working still
audioschmaudio Posted June 30 Posted June 30 16 hours ago, reginaldStjohn said: It comes up as "not secure" for me. No https only http. The certificate must not be working still They just don't have an automatic redirect from bestservice.com to www.bestservice.com and bestservice.com doesn't have a certificate. But when you go to www.bestservice.com instead, everything is fine. 3
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