Refresh Activation message

[Jono J Grant]

Hi,

I'm getting "Refresh Activation - Unable to refresh activation, please try again later" when I open up Cakewalk.

 

I notice that the Bandlab app doesn't really work anymore. I'm able to go to bandlab.com and sign in though.

How do I reactivate Cakewalk? Through the site or the DAW?

Thanks

Jono

[Max Arwood]

I think the new way is in the daw, if you are talking about cakewalk. I think there is a choice under help to do this. 

[OutrageProductions]

Also helps to clear the cache in your browser before using the in-app login. If your credentials & cookies are stale, this can be a problem with activation. 

[sjoens]

If you receive this error with 2024.12, contact support.  If you're using 2024.07 or older you'll have to upgrade to 2024.12 to clear it.