Cannot refresh activation or update - error 1401

[Skelm]

Hi,

I cannot download the latest update or refresh activation - in both cases I get "failed with error code (1,401)". Checking for updates brings up the toast notification with the Download Now button so it can see the server, it just refuses to download the update or reactivate. Any ideas why? Thanks.

[504 lover lover]

1 hour ago, Skelm said:

401

if that's an http response code, it means you're not authorised, are you logged in?

[Skelm]

Hi, I have "Sign out from Bandlab" on my help menu so I think so.

[504 lover lover]

have you tried logging out and then logging in again? (sorry, but i'm watching it crowd)

[Skelm]

Thanks, will try that after this session. I don't want to end up unable to sign back in and then not being able to save my work.

[Stylus Pick]

You can't refresh or activate Cw\Bl earlier than Version 2024.12 with online or offline activation. Here's the fix:

You need to download and install the NEW Cakewalk Product Center 1.0.0.079. Paste this in your browser: Installing, Updating Cakewalk Products through Cakewalk Product Center – Cakewalk Help Center

This is the only place you will find Cakewalk by Bandlab as an "activatable" product.

Run the installer and open the Cakewalk Product Center, find and select Cw\Bl and follow the instructions to update your Cw\Bl version. During this process, the licenses will automatically update. Will have to sign in (and out and in again) to Bandlab through Cakewalk\Help to finalize and be free of the nag screens.  After that, you're smooth sailing. No need to jump to Sonar.

Note there is also an "offline activation" option in the lower left which may also work, but I had no need to try it.

Hope this helps, guys; let me know.

Rock On!

My Cakewalk projects: Rich Acocella Project - YouTube

Edited May 31 by Stylus Pick

[Dan McCarthy]

1 hour ago, Stylus Pick said:

1 hour ago, Stylus Pick said:

You can't refresh or activate Cw\Bl earlier than Version 2024.12 with online or offline activation. Here's the fix:

You need to download and install the NEW Cakewalk Product Center 1.0.0.079. Paste this in your browser: Installing, Updating Cakewalk Products through Cakewalk Product Center – Cakewalk Help Center

This is the only place you will find Cakewalk by Bandlab as an "activatable" product.

Run the installer and open the Cakewalk Product Center, find and select Cw\Bl and follow the instructions to update your Cw\Bl version. During this process, the licenses will automatically update. Will have to sign in (and out and in again) to Bandlab through Cakewalk\Help to finalize and be free of the nag screens.  After that, you're smooth sailing. No need to jump to Sonar.

Note there is also an "offline activation" option in the lower left which may also work, but I had no need to try it.

Hope this helps, guys; let me know.

Rock On!

My Cakewalk projects: Rich Acocella Project - YouTube

You can't refresh or activate Cw\Bl earlier than Version 2024.12 with online or offline activation. Here's the fix:

You need to download and install the NEW Cakewalk Product Center 1.0.0.079. Paste this in your browser: Installing, Updating Cakewalk Products through Cakewalk Product Center – Cakewalk Help Center

This is the only place you will find Cakewalk by Bandlab as an "activatable" product.

Run the installer and open the Cakewalk Product Center, find and select Cw\Bl and follow the instructions to update your Cw\Bl version. During this process, the licenses will automatically update. Will have to sign in (and out and in again) to Bandlab through Cakewalk\Help to finalize and be free of the nag screens.  After that, you're smooth sailing. No need to jump to Sonar.

Note there is also an "offline activation" option in the lower left which may also work, but I had no need to try it.

Hope this helps, guys; let me know.

Rock On!

My Cakewalk projects: Rich Acocella Project - YouTube

I cannot

 

1 hour ago, Stylus Pick said:

You can't refresh or activate Cw\Bl earlier than Version 2024.12 with online or offline activation. Here's the fix:

You need to download and install the NEW Cakewalk Product Center 1.0.0.079. Paste this in your browser: Installing, Updating Cakewalk Products through Cakewalk Product Center – Cakewalk Help Center

This is the only place you will find Cakewalk by Bandlab as an "activatable" product.

Run the installer and open the Cakewalk Product Center, find and select Cw\Bl and follow the instructions to update your Cw\Bl version. During this process, the licenses will automatically update. Will have to sign in (and out and in again) to Bandlab through Cakewalk\Help to finalize and be free of the nag screens.  After that, you're smooth sailing. No need to jump to Sonar.

Note there is also an "offline activation" option in the lower left which may also work, but I had no need to try it.

Hope this helps, guys; let me know.

Rock On!

My Cakewalk projects: Rich Acocella Project - YouTube

 

[Dan McCarthy]

I cannot load the center because I have windows  7. I am getting the error 1401. I know its an old windows version but its a dedicated machine that stays offline most of the time and it has worked for years

[mark skinner]

I moved from win 7 to 10 on an older pc also because I couldn't seem to be able to get the product center to install.

I did see a responce by @Mark McLeod the other day on a different issue . He stated he was still running CbB on a spare Win7 pc. I was wondering myself how he got that done..    ?    Perhaps he will chime in ..                  ms

Edited June 2 by mark skinner

[thefmd]

On 5/31/2025 at 5:41 PM, Stylus Pick said:

You can't refresh or activate Cw\Bl earlier than Version 2024.12 with online or offline activation. Here's the fix:

You need to download and install the NEW Cakewalk Product Center 1.0.0.079. Paste this in your browser: Installing, Updating Cakewalk Products through Cakewalk Product Center – Cakewalk Help Center

This is the only place you will find Cakewalk by Bandlab as an "activatable" product.

Run the installer and open the Cakewalk Product Center, find and select Cw\Bl and follow the instructions to update your Cw\Bl version. During this process, the licenses will automatically update. Will have to sign in (and out and in again) to Bandlab through Cakewalk\Help to finalize and be free of the nag screens.  After that, you're smooth sailing. No need to jump to Sonar.

Note there is also an "offline activation" option in the lower left which may also work, but I had no need to try it.

Hope this helps, guys; let me know.

Rock On!

My Cakewalk projects: Rich Acocella Project - YouTube

I had the exact problem, and had 2 hours of work in before realizing that I couldn't save. 

Installing Cakewalk Product Center got me far enough to try the Offline Activation.  Under Help->Offline Activation, I exported a Activation request, then use the Offline Activation tool in Cakewak Product Center (lower left, under Sign Out in pic above) to process that file!!!!

 

Thanks @Stylus Pick for the pointer to CPC.  I thought I was running the latest version, but was only running 07.2024

 

 

[John Vere]

Why would anyone put any of their hard work into software they can’t even trust? Move on people. It’s a sinking ship. 

Edited 3 hours ago by John Vere

[sjoens]

On 5/31/2025 at 1:41 PM, Stylus Pick said:

You can't refresh or activate Cw\Bl earlier than Version 2024.12 with online or offline activation.

I'm also on 2024.07 and started getting this error about the time the announcement was made.  Looks like the latest version of CbB is the only one that will keep working, which is currently 2024.12.  When and if there's another update, this one will also fail reactivation.  Eventually they will all fail if past announcements hold true.

On 6/1/2025 at 2:45 AM, mark skinner said:

Perhaps he will chime in ..

Doubtful Mark McLeod will but @msmcleod might.