Activation wont work

[RICHARD HUTCHINS]

Havent been on CW for a while and as usual it needs activating. Followed the support e mail and logged in from inside cakewalk, but nope it wont work. Now I'm stuck and need to save my work for tomorrow. This is really really annoying, I'm not au fait with the controversy about CW's future, but can anyone tell me whats going on?? No wonder people are looking elsewhere!

[Jeremy Oakes]

Make sure all your browser apps are closed. Not put in the task bar, but closed.

Open CbB and in the Help Menu choose Login …. Etc.

A browser window will open and let you login using your Bandlab creds.

If, in the Help Menu, its showing logout (as against login) then do just that. Close CbB.

Re-open it and then in the Help Menu choose login …… as stated above.

This works every time for me (i use Sonar, but still fire up CbB every now and again simply to keep it activated).

J

Edited Thursday at 09:40 PM by Jeremy Oakes

[RICHARD HUTCHINS]

Thanks but no, this doesn't work. I'll wait to see what their support people say, they are pretty helpful, but I think we all know where this is heading!££££$$$$$

[Wookiee]

1 hour ago, RICHARD HUTCHINS said:

Thanks but no, this doesn't work. I'll wait to see what their support people say, they are pretty helpful, but I think we all know where this is heading!££££$$$$$

Firstly Cakewalk by Bandlab is free, consequently there is no charge to use it.

Only if you want the functionality provided by Cakewalk Sonar will you be required to pay.

Try this log out of Bandlab from within CbB. Log out of Bandlab in your browser. 

Reboot your PC, start CbB, under Help use the option to log into Bandlab.

At this point it is really important that you use exactly the same username, password and method to log back in.

[RICHARD HUTCHINS]

Nope! Did this but still wont save work. I suppose I now need to get help from the Bandlab people. To be fair they are very helpful ( or were, its a while since I e mailed them) but now I have work to do urgently for my band and cant do a thing. Not good. It may be free but if it doesnt work then thats not relevant.

[Base 57]

Have you updated?

Only the most recent version can be activated. 

[RICHARD HUTCHINS]

Ah! No I hate updating it makes me nervous but guess I need to! A better error message from them would help though.

[RICHARD HUTCHINS]

Updated, painless actually, and it now works fine thanks a lot!!