Cannot reactivate Cakewalk by Bandlab

[Yves Chaput]

Hi, it's been a little while since I opened up CbB and I haven't logged into my Bandlab account either.

So I fired up CbB tonite and I got the expected message to log into my account.

But clicking either on the message in the bottom right or in the option to sign in in the Help menu does nothing.

I am logged in my Bandlab account in my browser so my account is still valid.

The Cakewalk product center tells me everything is up to date.

Do we still need to be logged in to use CbB?

I started a previously recorded session and it worked, got sound, didn't try to record though.

Any ideas guys?

Thanks.

[Bristol_Jonesey]

No, you don't need to be logged in or even online to use it

If it says you're logged in from the Help Menu, try logging out and back in again

[Jonathan Sasor]

10 hours ago, Yves Chaput said:

Hi, it's been a little while since I opened up CbB and I haven't logged into my Bandlab account either.

So I fired up CbB tonite and I got the expected message to log into my account.

But clicking either on the message in the bottom right or in the option to sign in in the Help menu does nothing.

I am logged in my Bandlab account in my browser so my account is still valid.

The Cakewalk product center tells me everything is up to date.

Do we still need to be logged in to use CbB?

I started a previously recorded session and it worked, got sound, didn't try to record though.

Any ideas guys?

Thanks.

 

The app needs to periodically renew its auth. This is independent from being logged in to either CPC or the BandLab site in general. When you launch the sign in from the CbB, it will launch a browser window for a sign in for the app. The alternative is to use the offline auth method by exporting the request and then loading that in CPC and importing the response back to CbB. 

[Patrick Duflot]

Hi everybody

Same thing here.. Unable to activate (in fact, reactivate) CbB. 

I've used this product this morning (from 09:00 to 13:00 French time), and at 17:00, when i've tried to relaunch CbB, the message attached appear... Gosh

I've already tried everything (logged off, logged in, offline activation), nothing is working.

A few minutes ago, i tried to reconnect and obtained this welcome message, (2nd image attached), but again, my product is not activated.

So, please , could you help me ?

Or maybe is there a problem with activation server, Bandlab side ?

 

Best regards

Patrick

my version : CbB 2024.12 build 125 Win10

[Jeremy Oakes]

2 hours ago, Patrick Duflot said:

Hi everybody

Same thing here.. Unable to activate (in fact, reactivate) CbB. 

I've used this product this morning (from 09:00 to 13:00 French time), and at 17:00, when i've tried to relaunch CbB, the message attached appear... Gosh

I've already tried everything (logged off, logged in, offline activation), nothing is working.

A few minutes ago, i tried to reconnect and obtained this welcome message, (2nd image attached), but again, my product is not activated.

So, please , could you help me ?

Or maybe is there a problem with activation server, Bandlab side ?

 

Best regards

Patrick

my version : CbB 2024.12 build 125 Win10

Download and install the latest version, not last years’ model. Then you will be able to authorise.

J

[Patrick Duflot]

Many thanks Jeremy

I've uninstall every product, and installed again and again...

Now, for an obscure reason, it seems working. and it's the same version (2024.12 build 125)

I think there are gremlins somewhere 😉

Regards

Patrick

[Yves Chaput]

Well, I just retested it and now it works.
Just as @Patrick Duflot, it wasn't working and then it worked.

Either gremlins or some solar storms, whatever, all is well, Carry on!