Cakewalk Sonar crashing repeatedly for months now

[ccondon23]

I've been having an issue with Cakewalk Sonar crashing repeatedly.  The crashes began shortly after I switched from Cakewalk by Bandlab to Cakewalk Sonar.  They occur most often in a specific project and occur more often in a specific version of that project.  However, other projects have also crashed.  This same project also crashed when loaded into Cakewalk by Bandlab. 

Cakewalk support says that the crash occurs in 'nt.dll'.  I have updated drivers and the Microsoft Visual C++ Redistributables. Yesterday I tried doing a repair install of Windows 11.  I've been sending crashdumps (when one is generated, which does not occur 100% of the time) to Sonar support since mid-December.  I have followed any instructions that they asked (including updating the C++ stuff, doing a uninstall/reinstall of Cakewalk, etc.) and I've provided them with a copy of the project that crashes most often. The response since late December has basically been "Thank you for your patience, keep sending crashdumps, we're working on it."

In addition, a couple of weeks ago, I started seeing crashes after closing a project, including sometimes getting a crash notification a half a minute or so after I completely closed Sonar.  I've notified Cakewalk support about this and provided crashdumps as well. 

 

Has anyone been seeing similar issues?  Does anyone have suggestions on what else I might try?  I keep reading that Sonar is super stable, but I've seen anything but and I'm kind of at my wit's end here.  I don't want to switch to a different DAW - I've been using Cakewalk/Sonar since the 1990s - but I'm really starting to think I don't have a choice. 

 

Thanks,

Chris

 

 

 

[Sock Monkey]

I too have had crashes since around November. I switched to Sonar from Cakewalk a year ago now.
I don’t have Cakewalk installed since like you they had me do a clean install so I never bothered with reinstalling it. 
I’ve submitted projects and lots of dump files. 
I often only get auto generated replies. 

Most of my crashes happen on opening and are obviously plug in related. So I use safe mode. 
I’ve had dozens of these but there’s no crash dump generated. 

But I’ve also had numerous crashes where the dump reports  say Sonar that happened when doing something like replacing a synth. Those are scary! 

The thing is that I don’t use a lot of plug ins and the ones I do use are solid like Melda and Overloud. I collected my favourite ones years ago and so Im not ever using weird stuff. They are all CPU lite load. 
So safe mode works because there might only be 10 to exclude. I’d hate to be using a lot like I see some people do. 
I always save my projects as midi files so I will never totally lose anything. I now also export all audio tracks as stems too. 
 

Staff have sometimes kept in touch but it is annoying to have had an issue and only real solution recommended is a clean install.? Now their favourite is the C++ deal. 

The crazy clean install has been a problem for me ever since because I lost 10 +years of personal settings and presets. The instructions are outdated. 

For me it is mostly old projects that were first created in Sonar Platinum. You’ll see I posted in the Feedback thread regarding this. 

Interesting as well is that and reports that I submitted regarding Cakewalk Next have not been replied to. Not even auto generated. I just found a major issue with the new tempo map. Nobody seems interested. 

 

Edited 33 minutes ago by Sock Monkey