creating new accounts disabled/not receiving email re: forgotten pw. Can't register BandLab as it responds that: 1. (the site) has disabled creating new accounts. 2. It does not recognize my password. And 3., Upon trying to update my password, I don't receive the email. No problems w/BandLab Acc.

[Lamer Averga]

BandLab account Ok, but can't use Sonar because I can't register it because of unrecognized pw. Cakewalk has disabled creating new accounts. CW not recognizing my pw. Upon trying to retrieve forgotten pw, it says that an email was sent, but no email is received.

Please help.

[Amberwolf]

Where exactly are you trying to sign in?  

Which exact version of Sonar are you using, and how was it downloaded and installed?

 

 

[User 905133]

 It sounds like you used to know your password for your Cakewalk account.  If that's the issue, try contacting support@cakewalk.com .

[sjoens]

Looks like you're trying to log into the legacy account for which no new accounts can be made... for obvious reasons.

You should be seeing this instead:

 

Go to Other Links ▼ at the top of this page.  Then BandLab | Home > Login.

Edited Saturday at 04:15 AM by sjoens

[Sock Monkey]

Second post in a few days regarding the old web site when people are looking for Sonar. Why on earth is it still there??? 
If anything place a re- direct to the new website. 
 

I have asked about this before. I’ll try again. 
@Jesse Jost?? 

Edited Saturday at 03:40 PM by Sock Monkey

[User 905133]

56 minutes ago, Sock Monkey said:

Second post in a few days regarding the old web site when people are looking for Sonar. Why on earth is it still there??? 

Because it has a wealth of useful information.

[Starship Krupa]

6 hours ago, User 905133 said:

Because it has a wealth of useful information.

WhiIe I agree, I don't understand why certain things like the "retrieve password" mechanism is still on the site when it has been non-functional for over 6 years.

Why keep the email links when the email sent via the links won't be answered? Especially if it says it's sending an email when it's not.

Why not just tell befuddled users that in order to reactivate Cakewalk accounts, they should contact BandLab support, and have a link for that?

[User 905133]

1 hour ago, Starship Krupa said:

WhiIe I agree, I don't understand why certain things like the "retrieve password" mechanism is still on the site when it has been non-functional for over 6 years.

Why keep the email links when the email sent via the links won't be answered? Especially if it says it's sending an email when it's not.

Why not just tell befuddled users that in order to reactivate Cakewalk accounts, they should contact BandLab support, and have a link for that?

I can only guess: (1) Maybe because they only have the rights to archive it, not to reorganize/recode it. (2) Maybe they have limited staffing resources and those are going into making the new products, top notch. I don't have any special insights; those are just some possibilities off the top of my head.

I took the question to be, "Why are the old / legacy web pages still there?" Personally I have gone there over the past couple of years and looked stuff up. As I said, it has a wealth of information.  I would hate to see it taken down.  I have no idea what would be involved in rewriting the old pages, if it is even permitted under the terms of the agreement.

Caveat: I used to worry about things I have no control over, too, but in my advanced age I am trying not to worry as much as I used to.

Quote

Why not just tell befuddled users that in order to reactivate Cakewalk accounts, they should contact BandLab support, and have a link for that?

Over the past several months I thought I saw a help page that had what you are asking for.  I am not as good at finding things I saw previously as I was even a few months ago, but I will look.

UPDATE: Try this page. last item on the right side (articles).  Nope.  That doesn't help.  AHA!! FOUND IT!!! It's under the Worriers article: "What happened to the old SONAR? What happens to everything I paid for?"

Quote

If you’re unsure of the status of your products, email us at support@cakewalk.com for assistance!

 

Edited yesterday at 01:07 AM by User 905133
added update; updated update

[Starship Krupa]

1 hour ago, User 905133 said:

It's under the Worriers article: "What happened to the old SONAR? What happens to everything I paid for?"

That's great for people who come to this forum, not so much for people who land on the old site. How much effort did it take you, an experienced, savvy, determined person, to find it?

What I meant was taking away the text and links on the old site that imply that a user can recover their password by clicking on the link, as well as not telling them that password recovery email has been sent.

Yes it's great that the old Cakewalk, Inc. site is available for those who wish to use the content it contains, but it shouldn't be a trap for legacy users.

It's not something I lose sleep over. I'm just a compulsive troubleshooter.

[Amberwolf]

58 minutes ago, Starship Krupa said:

I'm just a compulsive troubleshooter.

ditto.

[Wookiee]

@Lamer Averga well if you tried logging into the correct website, that one died in 2017, you might get somewhere. Follow the advice about using the Bandlab site.