No input channels for Apollo 8 in Cakewalk

[Screaming For Attention]

Happy holidays everyone. I just got a new computer, windows 10,  and i downloaded Cakewalk, but I dont see my apollo 8 interface in the "Drivers "menu. I have no sound on Cakewalk but I do on Studio One. I uninstalled and reinstalled Cakewalk and it still does not show the drivers for the apollo 8. Does anyone know how to get Cakewalk to inport or recognize the apollo 8 device?

 

Thank you,

James

 

 

[reginaldStjohn]

Make sure in the Driver Settings tab that you select the appropriate driver mode for your interface. Should be ASIO for best performance.

Insure that you have downloaded and installed the latest Universal drivers as well.

Edited December 1 by reginaldStjohn

[Sock Monkey]

Looks like you didn't install the ASIO driver. 

[Screaming For Attention]

Happy holidays everyone, I set up a new computer (windows 10) and I am using Cakewalk. My other computer I was able to select the inputs and outputs on Cakewalk for each track such as this on my other computer. I have an Apollo 8 and I just did the update on it this morning and downloaded the most recent update.

But now I don't have that option, I only have this for the options.

I also notice that the Apollo is not showing up as "Apollo", it is showing up as "Microphone".

Is there a way to get it to see all the channels to select again or registering as the Apollo 8 and not just a microphone?

Thank you,

James

 

 

[Screaming For Attention]

1 hour ago, reginaldStjohn said:

Make sure in the Driver Settings tab that you select the appropriate driver mode for your interface. Should be ASIO for best performance.

Insure that you have downloaded and installed the latest Universal drivers as well.

Thank you both for helping.  I did set it for ASIO and I see them now in the driver settings but I am unable to check the boxes, the letters are light gray. I am so close but yet still so far away.  I unchecked the top box but it still does not ungray the others. Any ideas?

 

That this the thing, I can't find where to download anything from Universal Audio. All they have is their "UA Connect". There is no where that I can find on their site or online in general to download anything for the apollo 8. I am trying to find them on my old computer and transfer them to the new computer. I don't know what to search for on the computer because I don't know the file name.

Edited December 1 by Screaming For Attention

[garybrun]

I have the apollo 8xp and have had the same problem you had with one of their updates.

I would uninstall the software from UA connect and then reinstall.
Windows update caused a few problems for me and the UAD drivers...  but I am running windows 11.

[Screaming For Attention]

4 minutes ago, garybrun said:

I have the apollo 8xp and have had the same problem you had with one of their updates.

I would uninstall the software from UA connect and then reinstall.
Windows update caused a few problems for me and the UAD drivers...  but I am running windows 11.

Thank you for pitching in here, yes, I uninstalled and reinstalled both UA Connect and Cakewalk two times each. Did you have them visible but they were gray and you could not select them? Did the uninstall fix your issue? This is what I currently have. There are there, I just can't check the boxes.

 

[garybrun]

It fixed my problem.
Why are you using Asio4 all?

That could be your problem.

[rsinger]

ASIO only supports a single driver, unless a manufacturer designs it for multiples. Uncheck ASIO4ALL and you should be able to select UAD.

[Bristol_Jonesey]

You're using that piece of garbage called ASIO4ALL

Uninstall it, delete it, remove all references to it in the registry

Then you'll be able to select the Apollo

[msmcleod]

Just to clarify:

The "4ALL" in ASIO4ALL is what causes the problems.  ASIO4ALL opens all WDM drivers and combines/presents them through an ASIO interface.  When the Apollo WDM driver is in use by ASIO4ALL, it causes issues trying to open it separately using its own ASIO driver, as the physical Apollo hardware is already in use.

ASIO4ALL does pass the Steinberg ASIO tests - it's the Realtek ASIO driver that doesn't.

Sonar/CbB enumerates all available ASIO drivers on start up. When it enumerates ASIO4ALL, ASIO4ALL grabs the Apollo device and remains open in the system tray causing Sonar/CbB to be unable to fully access the real ASIO driver.

There's nothing wrong per-se with ASIO4ALL - it serves a specific purpose and can be useful in a two scenarios:

1. Where there are no suitable ASIO drivers available for a particular device, and for some reason WASAPI isn't suitable
2. You need to combine several audio interfaces - note there are additional word-clock syncing requirements in this scenario.

Most users however are unaware of how it works and the consequences of using it - the issue in this topic being the most typical outcome.

So in summary: 

With the exception of Realtek, you should always use the manufacturer provided ASIO driver.  If you're using the onboard Realtek device, use WASAPI.  Don't install ASIO4ALL unless you know exactly how to configure it (which will probably need to be re-done every time its opened), and you fully understand what it's doing... if this isn't the case uninstall ASIO4ALL.