Cobus Prinsloo Posted November 13 Share Posted November 13 Ok, so I downloaded Sonar and wanted to work with it for the three demo days to try it out, but although I signed in, Sonar wasn't activated, so I couldn't save any work. I submitted a query to Bandlab support last Friday evening. It is now been 3 weekdays (in Australia) since then, and I haven't heard from Bandlab yet. I'm seriously considering buying a membership with Bandlab, but I'm just a little concerned about their support. Link to comment Share on other sites More sharing options...
Alan Tubbs Posted November 13 Share Posted November 13 I don’t think the trial includes saving. I could be wrong but I would think that is how Cakewalk Sonar works. 1 Link to comment Share on other sites More sharing options...
tecknot Posted November 13 Share Posted November 13 3 hours ago, Alan Tubbs said: I don’t think the trial includes saving. I could be wrong but I would think that is how Cakewalk Sonar works. Yes, you will need to have a Bandlab membership in order to save in Sonar. Kind regards, tecknot Link to comment Share on other sites More sharing options...
Wookiee Posted November 13 Share Posted November 13 12 hours ago, Cobus Prinsloo said: I'm seriously considering buying a membership with Bandlab, but I'm just a little concerned about their support. What aspect of a company that supported a product for 6 years free of charge concerns you? Very few trials have all functionality available, saving is frequently one that isn't. 1 Link to comment Share on other sites More sharing options...
ptheisen Posted November 13 Share Posted November 13 1 hour ago, Wookiee said: What aspect of a company that supported a product for 6 years free of charge concerns you? I think the type of support your comment refers to is a different type of support than what the OP was referring to: I submitted a query to Bandlab support last Friday evening. It is now been 3 weekdays (in Australia) since then, and I haven't heard from Bandlab yet. Link to comment Share on other sites More sharing options...
Cobus Prinsloo Posted November 13 Author Share Posted November 13 2 hours ago, Wookiee said: What aspect of a company that supported a product for 6 years free of charge concerns you? What concerns me, is that I haven't received any response after submitting a support ticket. Link to comment Share on other sites More sharing options...
Cobus Prinsloo Posted November 13 Author Share Posted November 13 2 hours ago, tecknot said: Yes, you will need to have a Bandlab membership in order to save in Sonar. Unless I misunderstood, on the Sonar page it stated that one can work with it unhampered for 3 days. 1 Link to comment Share on other sites More sharing options...
Wookiee Posted November 14 Share Posted November 14 3 hours ago, Cobus Prinsloo said: What concerns me, is that I haven't received any response after submitting a support ticket. Where did you submit the support request? Link to comment Share on other sites More sharing options...
Wookiee Posted November 14 Share Posted November 14 4 hours ago, ptheisen said: I think the type of support your comment refers to is a different type of support than what the OP was referring to: I submitted a query to Bandlab support last Friday evening. It is now been 3 weekdays (in Australia) since then, and I haven't heard from Bandlab yet. How? What kind of support do you think he was referring to and the kind I was referring to? Link to comment Share on other sites More sharing options...
Cobus Prinsloo Posted November 14 Author Share Posted November 14 (edited) 5 minutes ago, Wookiee said: Where did you submit the support request? At the Bandlab site. But never mind -- I decided to purchase a membership. Edited November 14 by Cobus Prinsloo Link to comment Share on other sites More sharing options...
Wookiee Posted November 14 Share Posted November 14 Just now, Cobus Prinsloo said: At the Bandlab site. Try submitting by email to support@cakewalk.com. Link to comment Share on other sites More sharing options...
Cobus Prinsloo Posted November 14 Author Share Posted November 14 2 hours ago, Wookiee said: Try submitting by email to support@cakewalk.com. Thank you, I will try that. Something else -- Does Sonar also have an installer for its documentation like Cakewalk? I notices that Sonar's Help link take me to the Web. Link to comment Share on other sites More sharing options...
Amberwolf Posted November 14 Share Posted November 14 1 hour ago, Cobus Prinsloo said: Does Sonar also have an installer for its documentation like Cakewalk? I notices that Sonar's Help link take me to the Web. There's a thread here somewhere, recently posted to, with a pdf file. Link to comment Share on other sites More sharing options...
Wookiee Posted November 14 Share Posted November 14 5 hours ago, Cobus Prinsloo said: Thank you, I will try that. Something else -- Does Sonar also have an installer for its documentation like Cakewalk? I notices that Sonar's Help link take me to the Web. You have the option under help to install the reference guide. There is a link in this forum which I have on my desktop. Not check recently but the Cakewalk Software Centre used to install Cakewalk stuff probably has a link too. Link to comment Share on other sites More sharing options...
Ashwin Rao Posted November 14 Share Posted November 14 Hi! I'm so sorry for the frustration. The trial should allow you to save your work. Could you write to us at support@cakewalk.com as well? We'll be happy to get your started with Sonar. Link to comment Share on other sites More sharing options...
Cobus Prinsloo Posted November 15 Author Share Posted November 15 (edited) 23 hours ago, Wookiee said: You have the option under help to install the reference guide I see no such option under Help -- the closest I get is "Documentation". There is a link to the Cakewalk documentation in Pdf, but so far I cannot see anything similar for Sonar. Edited November 15 by Cobus Prinsloo Link to comment Share on other sites More sharing options...
Wookiee Posted November 15 Share Posted November 15 30 minutes ago, Cobus Prinsloo said: I see no such option under Help -- the closest I get is "Documentation". There is a link to the Cakewalk documentation in Pdf, but so far I cannot see anything similar for Sonar. Well that's another word for the reference guide, because the reference guide is a document. Many organisations refer to useful information in written format as documents. 1 Link to comment Share on other sites More sharing options...
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