Bandlab support?

[Cobus Prinsloo]

Ok, so I downloaded Sonar and wanted to work with it for the three demo days to try it out, but although I signed in, Sonar wasn't activated, so I couldn't save any work.

I submitted a query to Bandlab support last Friday evening. It is now been 3 weekdays (in Australia) since then, and I haven't heard from Bandlab yet.

I'm seriously considering buying a membership with Bandlab, but I'm just a little concerned about their support.

[Alan Tubbs]

I don’t think the trial includes saving.  I could be wrong but I would think that is how Cakewalk Sonar works.

[tecknot]

3 hours ago, Alan Tubbs said:

I don’t think the trial includes saving.  I could be wrong but I would think that is how Cakewalk Sonar works.

Yes, you will need to have a Bandlab membership in order to save in Sonar.

Kind regards,

tecknot

[Wookiee]

12 hours ago, Cobus Prinsloo said:

I'm seriously considering buying a membership with Bandlab, but I'm just a little concerned about their support.

What aspect of a company that supported a product for 6 years free of charge concerns you?

Very few trials have all functionality available, saving is frequently one that isn't. 

[ptheisen]

1 hour ago, Wookiee said:

What aspect of a company that supported a product for 6 years free of charge concerns you?

I think the type of support your comment refers to is a different type of support than what the OP was referring to:

I submitted a query to Bandlab support last Friday evening. It is now been 3 weekdays (in Australia) since then, and I haven't heard from Bandlab yet.

[Cobus Prinsloo]

2 hours ago, Wookiee said:

What aspect of a company that supported a product for 6 years free of charge concerns you?

What concerns me, is that I haven't received any response after submitting a support ticket.

[Cobus Prinsloo]

2 hours ago, tecknot said:

Yes, you will need to have a Bandlab membership in order to save in Sonar.

Unless I misunderstood, on the Sonar page it stated that one can work with it unhampered for 3 days.

[Wookiee]

3 hours ago, Cobus Prinsloo said:

What concerns me, is that I haven't received any response after submitting a support ticket.

Where did you submit the support request? 

[Wookiee]

4 hours ago, ptheisen said:

I think the type of support your comment refers to is a different type of support than what the OP was referring to:

I submitted a query to Bandlab support last Friday evening. It is now been 3 weekdays (in Australia) since then, and I haven't heard from Bandlab yet.

How? What kind of support do you think he was referring to and the kind I was referring to?

[Cobus Prinsloo]

5 minutes ago, Wookiee said:

Where did you submit the support request?

At the Bandlab site. But never mind -- I decided to purchase a membership.

Edited November 14, 2024 by Cobus Prinsloo

[Wookiee]

Just now, Cobus Prinsloo said:

At the Bandlab site.

Try submitting by email to support@cakewalk.com. 

[Cobus Prinsloo]

2 hours ago, Wookiee said:

Try submitting by email to support@cakewalk.com.

Thank you, I will try that. Something else -- Does Sonar also have an installer for its documentation like Cakewalk? I notices that Sonar's Help link take me to the Web.

[Amberwolf]

1 hour ago, Cobus Prinsloo said:

 Does Sonar also have an installer for its documentation like Cakewalk? I notices that Sonar's Help link take me to the Web.

There's a thread here somewhere, recently posted to, with a pdf file. 

[Wookiee]

5 hours ago, Cobus Prinsloo said:

Thank you, I will try that. Something else -- Does Sonar also have an installer for its documentation like Cakewalk? I notices that Sonar's Help link take me to the Web.

You have the option under help to install the reference guide.

There is a link in this forum which I have on my desktop. 

Not check recently but the Cakewalk Software Centre used to install Cakewalk stuff probably has a link too.

[Ashwin Rao]

Hi! I'm so sorry for the frustration. The trial should allow you to save your work. Could you write to us at support@cakewalk.com as well? We'll be happy to get your started with Sonar.

[Cobus Prinsloo]

23 hours ago, Wookiee said:

You have the option under help to install the reference guide

I see no such option under Help -- the closest I get is "Documentation". There is a link to the Cakewalk documentation in Pdf, but so far I cannot see anything similar for Sonar.

Edited November 15, 2024 by Cobus Prinsloo

[Wookiee]

30 minutes ago, Cobus Prinsloo said:

I see no such option under Help -- the closest I get is "Documentation". There is a link to the Cakewalk documentation in Pdf, but so far I cannot see anything similar for Sonar.

Well that's another word for the reference guide, because the reference guide is a document. Many organisations refer to useful information in written format as documents.