Noel Borthwick Posted August 19 Share Posted August 19 It's come to our attention that a very small number users have crashes on start up for the newest version of Sonar. The symptom is the app disappears on startup. This issue has been confirmed to be due to the presence of a corrupted Microsoft VC redistributable. Sonar relies on the VCRedist runtime at a very fundamental level for proper operation so a corrupted install will cause the app to crash in unpredictable ways. In all the most recent reported cases the problem was caused by to the installation of an old obsolete VC runtime by the popular DaVinci Resolve video editing app. The resolution to this is to install the latest Microsoft redistributable from Microsoft and to do a repair install in the installer. Read this article for more info on this. 7 7 1 Link to comment Share on other sites More sharing options...
Living Room Rocker Posted August 20 Share Posted August 20 Good morning, Noel. Should this be a sticky? Kind regards, Living Room Rocker 1 1 Link to comment Share on other sites More sharing options...
Gary Magnusen Posted September 18 Share Posted September 18 Hey, Noel. I did everything in this post, but Sonar still won't run. I had DaVinci installed, and uninstalled it, still Sonar won't run. I reinstall Sonar, also. What's next? Link to comment Share on other sites More sharing options...
Starship Krupa Posted September 19 Share Posted September 19 (edited) 15 hours ago, Gary Magnusen said: I had DaVinci installed, and uninstalled it, still Sonar won't run. I reinstall Sonar, also. What's next? Did you: On 8/19/2024 at 10:08 AM, Noel Borthwick said: install the latest Microsoft redistributable from Microsoft and to do a repair install in the installer. Read this article for more info on this. The idea I'm getting is that just uninstalling DaVinci Resolve won't set things right. That will just leave you without Resolve and no Sonar either, because it doesn't address the problem of the Microsoft redistributables needing to be the latest. Follow the link, update the redistributables, and see what happens. Installers that just go ahead and overwrite the MS redistributables without checking to see if a newer version is already installed should be categorized as malware for all the damage they do. Edited September 19 by Starship Krupa 3 Link to comment Share on other sites More sharing options...
Jonathan Sasor Posted September 19 Share Posted September 19 On 9/18/2024 at 10:47 AM, Gary Magnusen said: Hey, Noel. I did everything in this post, but Sonar still won't run. I had DaVinci installed, and uninstalled it, still Sonar won't run. I reinstall Sonar, also. What's next? Have you ruled out that it's not something with the audio driver? The original note here was for a very specific situation, however, if there's an issue with being unable to open the audio driver, that will also cause the app to not open after the splash screen. Link to comment Share on other sites More sharing options...
Frank Thomas Posted September 23 Share Posted September 23 great comprehensive sleuthing @Noel Borthwick. keep up the great work. Link to comment Share on other sites More sharing options...
Jan Germonpré Posted September 27 Share Posted September 27 On 9/19/2024 at 8:07 AM, Starship Krupa said: Did you: The idea I'm getting is that just uninstalling DaVinci Resolve won't set things right. That will just leave you without Resolve and no Sonar either, because it doesn't address the problem of the Microsoft redistributables needing to be the latest. Follow the link, update the redistributables, and see what happens. Installers that just go ahead and overwrite the MS redistributables without checking to see if a newer version is already installed should be categorized as malware for all the damage they do. This did the trick for me. Thx! 1 Link to comment Share on other sites More sharing options...
Noel Borthwick Posted September 27 Author Share Posted September 27 On 9/19/2024 at 2:07 AM, Starship Krupa said: Installers that just go ahead and overwrite the MS redistributables without checking to see if a newer version is already installed should be categorized as malware for all the damage they do. This isn't totally accurate. In this case the malware is the old Microsoft redists themselves lol. Installers don't overwrite redists themselves. App installers just install the Microsoft redist installers. The problem is that old versions of the MS installers cause problems. Recently Microsoft started shipping universal redist installers but many companies don't seem to have caught on to this and are still using the old installers. This is the main source of the problem. Link to comment Share on other sites More sharing options...
Starship Krupa Posted September 27 Share Posted September 27 3 minutes ago, Noel Borthwick said: App installers just install the Microsoft redist installers. The problem is that old versions of the MS installers cause problems. Thanks for the clarification. Wow, so Microsoft's redist installers themselves don't have the smarts to check for a newer version? I still think that app installers that will cause this scenario should be flagged as malware. I suspect that if that were the case, those companies that haven't gotten the memo would get their necessary learning experience.😁 1 Link to comment Share on other sites More sharing options...
Promidi Posted September 28 Share Posted September 28 9 hours ago, Starship Krupa said: .....so Microsoft's redist installers themselves don't have the smarts to check for a newer version? This is why whenever I install any program, I make it a habit to see if it has installed an earlier version of the Vdist runtimes. If so, I re update them. 1 Link to comment Share on other sites More sharing options...
David Inglesfield Posted November 6 Share Posted November 6 I was just on the point of installing DaVinci Resolve and had got to the screen with a series of tick boxes to install various redistributables when I hazily remembered a thread on here (this one as it turned out) where people mentioned it causing problems with Sonar. I’m actually using Cakewalk rather than Sonar but I’m still wary. Having aborted the installation, I thought I’d ask if there are people on here who have installed Cakewalk (not Sonar) then later installed DaVinci Resolve and found that Cakewalk WASN’T affected. I don’t want to go through some rigmarole with repairing my Cakewalk installation. I can do without DaVinci Resolve if necessary. But maybe I could install it, but untick all the boxes for the Microsoft redistributables? If the latest versions of these are already installed, wouldn’t Resolve then run fine using those? Link to comment Share on other sites More sharing options...
pwallie Posted November 6 Share Posted November 6 (edited) which version does cakewalk install? just a quick reinstall, it's 2019 Edited November 6 by lɐʍd Link to comment Share on other sites More sharing options...
David Inglesfield Posted November 6 Share Posted November 6 Well, Noel said that Sonar uses the latest versions, so presumably Cakewalk is the same, but I'm not sure about that. I'm running the latest version of Cakewalk by the way. Link to comment Share on other sites More sharing options...
pwallie Posted November 6 Share Posted November 6 1 minute ago, David Inglesfield said: Well, Noel said that Sonar uses the latest versions, so presumably Cakewalk is the same, but I'm not sure about that. I'm running the latest version of Cakewalk by the way. he also said (and deleted my post) that they don't use codejock libraries any more, but it's installed as part of the latest sonar 🤷♀️ Link to comment Share on other sites More sharing options...
pwallie Posted November 6 Share Posted November 6 On 9/27/2024 at 11:08 PM, Starship Krupa said: Wow, so Microsoft's redist installers themselves don't have the smarts to check for a newer version? they do, but only if the installer tells them so, "SxS" side-by side versions, but tbf the newer versions usually manage all the old versions' functionality Link to comment Share on other sites More sharing options...
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