Question about Bandlab and audio interfaces

[Noric]

Hi all,

This question relates to the online bandlab application but I cannot see any forum that supports that app Apologies for posting in the Cakewalk forum but I am struggling to understand why my Presonus AudioBox 96 USB interface is no longer working in Bandlab.  When I connect the device, bandlab recognizes it as my audio interface as before until I choose it as the input device for recording my guitar.  It worked perfectly for about  8 months but yesterday it popped up a message window saying 3-Audiobox USB 96 Midi in (microsoft corporation).  When I try to choose it in the input field, I get "no device".  If I choose Default - Line (3-audiobox usb 96), it goes back to no device and I cant hear my guitar.  I've checked my windows 10 laptop and nothing has changed.  I'm thinking the 3-Audiobox USB 96 Midi in "midi" dialouge is part of the issue, i.e. my laptop thinks the audio =box is a midi device and not an audio one.  I'm pretty new to all this as you might have guessed

 

Has anyone else had this problem?  Thanks for taking the time to look in!

 

Cheers

Edited October 18, 2019 by Noric

[scook]

Possibly a driver problem especially if running Win10 and regularly updating the OS. Uninstall then re-install the driver for the Audiobox. May want to contact BandLab support.

[Noric]

Thanks for your reply Scook.  Yeah, I reinstalled the drivers for the interface but to no avail.  Works fine in Cakewalk.  OK, I'll give them a shout.  Cheers.

[razor7music]

You are in the correct forum - BTW.

[Jim Fogle]

Online BandLab uses coding specific to the Chrome browser.  I suspect you recently had a Chrome update and may not even realize it.  Many times Chrome updates as a background task and the update is not applied until the next time you open the browser.  In addition to the BandLab support link scook provided, check out the Google browser forum here:  https://support.google.com/chrome/community?hl=en

[Simeon Amburgey]

@Noric, it might have something to do with the Windows Default Audio device in the Sound Control Panel. This is probably what Chrome (hosting BandLab) is looking for.

Try setting your AudioBox as the DEFAULT Windows Sound Playback and Recording device and see if that makes a difference.

All the best!

[Noric]

Many thanks for the replies people   I'll look into these.

 

Cheers

[Ad Kersten]

Same problem here: jumps back to 'no device' 

Solution: go to all settings > sound en then 'microsoft privacy settings' and choose 'allow apps to access microphone'

And it works!!!

(first i tried to re install chrome en de- install a virusscanner but that didn't work )

[DiMario]

I use a Imac and bandlab. I wanted to work with a Presionus audiobox ione. But it does not match. Who uses the Bandlab interface (€80). Plug and play?

[Abby Gentele]

On 8/27/2020 at 7:51 AM, Ad Kersten said:

Same problem here: jumps back to 'no device' 

Solution: go to all settings > sound en then 'microsoft privacy settings' and choose 'allow apps to access microphone'

And it works!!!

(first i tried to re install chrome en de- install a virusscanner but that didn't work )

 

This worked for me 6/4/2022

 

Edited June 4, 2022 by Abby Gentele