fitzj Posted September 6, 2023 Share Posted September 6, 2023 I have access to all my product Serial Numbers under My Products on the old www.cakewalk.com website but when I click on the products I get the following message Error. An error occurred while processing your request. Anyone know anything about this issue? Thanks in advance. Link to comment Share on other sites More sharing options...
0 craigb Posted September 6, 2023 Share Posted September 6, 2023 Are they accessible here too? ? Link to comment Share on other sites More sharing options...
0 craigb Posted September 6, 2023 Share Posted September 6, 2023 Hmm... Just tried and I can't find ANY of mine! Maybe I just dreamed that I've bought every version since Cakewalk v.1.0? ? Link to comment Share on other sites More sharing options...
0 user 905133 Posted September 6, 2023 Share Posted September 6, 2023 (edited) I suspect they are in the process of updating the infrastructure. I ran into a similar issue with regard to the online documentation and reported it.** Quote Error. An error occurred while processing your request. I don't have any pressing needs, so I am planning to wait until the infrastructure gets sorted out. If you have an urgent need, you can contact support. **Here's the reply I received. On 9/5/2023 at 3:34 PM, Jonathan Sasor said: This appears to be an issue with the legacy site on the back end. We're looking into it. Thanks! I hope this information helps. Edited September 6, 2023 by User 905133 (2) to add a quote that shows the reply I received when I reported the issue; (1) to add some info. 1 2 Link to comment Share on other sites More sharing options...
0 Promidi Posted September 10, 2023 Share Posted September 10, 2023 Looks like this issue has now been solved. I can now access all my older product downloads. 1 Link to comment Share on other sites More sharing options...
Question
fitzj
I have access to all my product Serial Numbers under My Products on the old www.cakewalk.com website but when I click on the products I get the following message
Error.
An error occurred while processing your request.
Anyone know anything about this issue?
Thanks in advance.
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