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My Products on the Old Cakewalk.com site


fitzj

Question

I have access to all my product Serial Numbers under My Products on the old www.cakewalk.com website but when I click on the products I get  the following message

Error.

An error occurred while processing your request.

Anyone know anything about this issue?

Thanks in advance.

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4 answers to this question

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I suspect they are in the process of updating the infrastructure. I ran into a similar issue with regard to the online documentation and reported it.**

Quote

Error.

An error occurred while processing your request.

I don't have any pressing needs, so I am planning to wait until the infrastructure gets sorted out.  If you have an urgent need, you can contact support.  

**Here's the reply I received.

On 9/5/2023 at 3:34 PM, Jonathan Sasor said:

This appears to be an issue with the legacy site on the back end. We're looking into it. Thanks!

  I hope this information helps. 

Edited by User 905133
(2) to add a quote that shows the reply I received when I reported the issue; (1) to add some info.
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