My Products on the Old Cakewalk.com site

[fitzj]

I have access to all my product Serial Numbers under My Products on the old www.cakewalk.com website but when I click on the products I get  the following message

Error.

An error occurred while processing your request.

Anyone know anything about this issue?

Thanks in advance.

[craigb]

Are they accessible here too? ?

[craigb]

Hmm... Just tried and I can't find ANY of mine!  Maybe I just dreamed that I've bought every version since Cakewalk v.1.0?  ?

[user905133]

I suspect they are in the process of updating the infrastructure. I ran into a similar issue with regard to the online documentation and reported it.**

Quote

Error.

An error occurred while processing your request.

I don't have any pressing needs, so I am planning to wait until the infrastructure gets sorted out.  If you have an urgent need, you can contact support.  

**Here's the reply I received.

On 9/5/2023 at 3:34 PM, Jonathan Sasor said:

This appears to be an issue with the legacy site on the back end. We're looking into it. Thanks!

  I hope this information helps. 

Edited September 6, 2023 by User 905133
(2) to add a quote that shows the reply I received when I reported the issue; (1) to add some info.

[Promidi]

Looks like this issue has now been solved.  I can now access all my older product downloads.