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Error when trying to reach Cakewalk by Bandlab Online Help documentation


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Hello friends,

has anyone else any problem to reach 'Cakewalk Online Help' pages.

https://legacy.cakewalk.com/Documentation/Home

First page works but when I select 'English' under 'Cakewalk' I only get error as below picture.

https://legacy.cakewalk.com/Documentation?product=Cakewalk&language=3&help=toc.html

Same result if I use Cakewalk menu 'Help/Documentation' 

https://legacy.cakewalk.com/Documentation?product=Cakewalk&language=3&help=0x184C5

Chrome and Edge gives same result. Is there maybe a security setting in my browser I need to change?

Thanks // Krister

image.png.2a0f7cbb480baa1bbead352c4c3f6c1f.png

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13 minutes ago, Krister Fruberg said:

has anyone else any problem to reach 'Cakewalk Online Help' pages

probably everyone who has tried to access the pages since early Jun.

Retrying may eventually load the page

Fortunately, the pdf and chm (local help has been optional install since 2022.06) still work reliably. To use the chm instead of the web, in Preferences Edit > Preferences > File - Advanced select Always Use Local Help (one day this link may be useful)

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Yes. Yesterday I saw a message like that when a link someone posted had a language search tag.  I assumed it was because the new website was under construction and didn't make a big deal about it.  Maybe I should have?

Edited by User 905133
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7 minutes ago, scook said:

probably everyone that has tried to access the pages since early Jun.

Retrying may eventually load the page Edit > Preferences > File - Advanced and select Always Use Local Help

Fortunately, the pdf and local chm still work reliably

Thanks scook,

I was not aware I could run these local help files. The setting 'Always Use Local Help' fixed my problem. These local files are also much faster to use.

You made my day  ?

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Yeah, local help is the best workaround to the current web help issue and probably the best help format available from Cakewalk for most users.

Re-introduced a year ago, it probably should be advertised a bit more given the circumstances.

The chm is updated with every release and offers the same context sensitive help the web-based system does.

The pdf does is not follow as regular an update schedule.

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