TVR PRODUCTIONS Posted September 13, 2022 Author Share Posted September 13, 2022 Korg isn't doing anything. They said that no one else has complained about it. They are suggesting that I uninstall the vst3 and install an older vst2. Somme support, huh? On the other hand, I submitted the log to Cakewalk last week and also never heard back from them. I dont know how long it usually takes for them to get back to anyone. Link to comment Share on other sites More sharing options...
scook Posted September 13, 2022 Share Posted September 13, 2022 Given the crash was coming from M1.dll there is not much insight BandLab can provide. 12 minutes ago, TVR PRODUCTIONS said: Korg isn't doing anything. They said that no one else has complained about it. They are suggesting that I uninstall the vst3 and install an older vst2. Somme support, huh? Unless the problem is repeatable on their end, it is unlikely any support group will be very helpful. I have seen some reports where a plug-in will crash if the ExceptionHandlingSeverity in Preferences > File > Initialization File is set too high. The default value is 1 and should be left at 1 unless debugging a specific problem. Sometimes bad plug-ins can have a knock-on effect. This is when some safe-mode sleuthing is necessary. Hold down the SHIFT key while opening a project to open in safe-mode. Sometimes this is enough to get a project to load OK. Sometimes stepping though all the plug-ins, allowing them to load one at a time is enough. Sometimes it takes skipping one or more plug-ins before the "crashing" plug-in loads correctly. Link to comment Share on other sites More sharing options...
Ed Driscoll Posted October 20, 2022 Share Posted October 20, 2022 I'm currently having the issue of having the M1 crash Cakewalk and make a recovery file, plus a new issue where the M1 is losing its presets, or opening them a preset or two off. Very frustrating when it's one of your favorite soft syths! Link to comment Share on other sites More sharing options...
Ed Driscoll Posted October 20, 2022 Share Posted October 20, 2022 (edited) On 8/30/2022 at 1:07 PM, abacab said: KORG M1 Release Notes for Win/Mac: https://support.korguser.net/hc/en-us/articles/4403869885081-M1 Version 2.3.3 [PC] After updating to version 2.3.2, Cakewalk by BandLab would not open the project properly and initialize the synthesizer. This has been fixed. Is Version 2.3.3 downloaded under the file name "M1_2_2_1?" Because that's the only version that I can see on Korg's Website. Edited October 20, 2022 by Ed Driscoll Link to comment Share on other sites More sharing options...
abacab Posted October 20, 2022 Share Posted October 20, 2022 9 hours ago, Ed Driscoll said: Is Version 2.3.3 downloaded under the file name "M1_2_2_1?" Because that's the only version that I can see on Korg's Website. No, I've got "M1_2_3_3". Use KORG Software Pass to download the latest. That's where I got it. 1 Link to comment Share on other sites More sharing options...
Ed Driscoll Posted October 21, 2022 Share Posted October 21, 2022 (edited) 13 hours ago, abacab said: No, I've got "M1_2_3_3". Use KORG Software Pass to download the latest. That's where I got it. Oh great, thanks! I had the Korg Software Pass on my old computer, but completely forgot to install it on the new one. Edited October 21, 2022 by Ed Driscoll 1 Link to comment Share on other sites More sharing options...
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