Record will not work

[david40]

Sound card all detected and ready to go.  Armed the audio track and hit the Record Button..... and nothing.  No movement in the time line. Even if the input was dead it should still start recording even if it's only recording silence, right? What would prevent it from working/recording at all?

[scook]

Verify the timing masters are setup in preferences

If they are correct and the problem persists consider supplying details about the hardware and software.

[CJ Jacobson]

1 hour ago, david40 said:

Sound card all detected and ready to go.  Armed the audio track and hit the Record Button..... and nothing.  No movement in the time line. Even if the input was dead it should still start recording even if it's only recording silence, right? What would prevent it from working/recording at all?

Maybe auto-punch record is enabled? If it with every project or just one project?

[david40]

He has not gotten as far as doing a project yet. He gets it installed, opens a normal template and tries recording some audio. I told him to call his IT guy and make sure he has full administrative privileges and disable any virus protection.