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login and password on Bandlab Home plateform


Agnès GAILLARD

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Hello
I had my college students work on the Bandlab online platform. Each student registered by creating a login with a password. However, during the 2nd class, some students never managed to reconnect while their IDs and mdp were good, especially since on my side, I had taken note of the IDs and MDP of each student that I was able to double-check with them. Where does the problem of connecting the Bandlab platform come from?
We are under Window 10 and used Firefox to open Bandlab.
Why do IDs and MDP no longer work? when there is no error in their writing because I have checked several times.
Will you have explanations to give me and see solutions so that their identifiers are reusable?
Pending your response, thank you.

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