Asafan Posted October 6, 2021 Posted October 6, 2021 (edited) Hello everyone, I'm in deep trouble. My old sound card crashed, I installed a new one, Motu M2, and I don't know how to configure the audio devices and the driver settings. Before, with my old sound card (Steinberg UR22) I had as input and output audio devices 2 choices : Asio4all and my soundcard. Now, with the Motu M2, I have only one choice : Motu M2 ! As I tried to uninstall Cakewalk and reinstall the last version, I had a message saying that Asio4all didn't work so well with Cakewalk (wich I have never noticed before). So I went with Wasapi (shared). But I still have no sound at all... Could you please tell me what I should do and try to get my sound back? I'm in a hurry. I must create a soundtrack for a theater show for the end of Oktober. Thanks a lot for your help Edited October 6, 2021 by Asafan
scook Posted October 6, 2021 Posted October 6, 2021 Uninstall ASIO4All and install the M2 driver. https://motu.com/en-us/products/m-series/m2/getting-started/ 1
Byron Dickens Posted October 6, 2021 Posted October 6, 2021 There is no reason to fool around with ASIO4ALL when you have an interface that has a real ASIO driver.
Asafan Posted October 6, 2021 Author Posted October 6, 2021 That is what I did. I uninstalled ASIO4ALL. I had installed the M2 driver before even plugging it. But I still have no sound. Nor midi,nor audio. I'm getting nuts!
scook Posted October 6, 2021 Posted October 6, 2021 It could be defective. Does Windows see the device? Can Windows play audio through it?
Asafan Posted October 6, 2021 Author Posted October 6, 2021 Yes, windows sees the device. Cakewalk sees it too. And no audio at all, even on youtube. Could there be a conflict between the Motu M2 and my computer native sound card Realteck ? There was no conflict before with my old Steinberg. Should I go check in the Bios ?
scook Posted October 6, 2021 Posted October 6, 2021 If the device is set as the Windows default audio device, the drivers are installed properly and it makes no sound this does not seem like a software setup issue it appears to be a Motu support issue.
Asafan Posted October 6, 2021 Author Posted October 6, 2021 According to you, I should go back to my dealer, right ? Or report the issue on the Motu website?
scook Posted October 6, 2021 Posted October 6, 2021 Contact the dealer and see what they say. If it does not play any Windows audio, this is not a CbB configuration problem.
scook Posted October 6, 2021 Posted October 6, 2021 Did you try a different USB cable and port on the PC?
Asafan Posted October 6, 2021 Author Posted October 6, 2021 No, not yet. A different port on the PC is a good idea. But the cable is new... I bought my M2 a few hours ago
scook Posted October 6, 2021 Posted October 6, 2021 I doubt it is the port or cable if the device is seen by Windows but they are easy tests.
scook Posted October 6, 2021 Posted October 6, 2021 Did you watch the video in the Motu getting started link? There is a mention about setting the sample rate in the Motu config software if there is no sound from the device.
John Vere Posted October 7, 2021 Posted October 7, 2021 I have a M4. There is a few things you probably didn't do during install, I cover everything in this video. I had to install a PCIe USB 3 card to get mine working properly because of the Bus power. But that's not your problem at this moment. Make sure you re start your Computer. If the Motu is working it will show as the Default audio device when you click on the Speaker icon in the systems tray. Also you can go into the device manager under Sound Video and Game controllers and make sure the Motu is listed there. If it isn't then you haven't installed the driver correctly. Use scooks link to the web site and make sure you download the latest driver, don't let windows do this or it might install a generic driver. .
Asafan Posted October 8, 2021 Author Posted October 8, 2021 On 10/7/2021 at 4:43 AM, John Vere said: I have a M4. There is a few things you probably didn't do during install, I cover everything in this video. I had to install a PCIe USB 3 card to get mine working properly because of the Bus power. But that's not your problem at this moment. Make sure you re start your Computer. If the Motu is working it will show as the Default audio device when you click on the Speaker icon in the systems tray. Also you can go into the device manager under Sound Video and Game controllers and make sure the Motu is listed there. If it isn't then you haven't installed the driver correctly. Use scooks link to the web site and make sure you download the latest driver, don't let windows do this or it might install a generic driver. . Hey! Thanks a lot for this video. I almost missed it! I'm really happy I didn't I followed your steps and I can say I made great progress. Now I can hear midi and audio in Cakewalk, except for one (until now) vsti : Jeskola, which can play wav and sf2 but refuses to let me hear them! I want to thank you guys for your kindness and your help. @John Vere I hope you will do many more tutorials about Cakewalk as great as this one. I will be very grateful. I subscribed to your youtube channel.
John Vere Posted October 9, 2021 Posted October 9, 2021 Thanks,yes that’s the first In what might be a dozen or more. I’m just editing # 2 now. It is about setting up midi. There are many videos on Cakewalk but they mostly are topic related. A few folks have requested more of a step by step series so that’s my goal. I’m trying to be accurate and go into details that I find are important due to those type of questions always come up on this forum.
Asafan Posted October 9, 2021 Author Posted October 9, 2021 Keep up the good work! You are the only one going into such details. Looking forward to watching the next one. 1
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