new dell realtek incompatible with asio driver mode

[Robert Joslin]

Brand new dell XP15 9500 with Realtek  audio controller. When I try to go into asio driver mode it tells me Cakewalk is incompatible with the Realtek driver.

The cakewalk instructions are specific in that they say for my computer I should use asio mode. My apollo 8p  interface pops and crackle when I try to record with it no matter what mode I try.

Also is there any way to get support from Cakewalk/Sonar?

Oh yeah I was on the phone with Dell for 2 hours and they told me to see if Cakewalk could send me a driver that works with the realtek controller,,,big help!!

 

Edited September 27, 2021 by Robert Joslin
to be correct

[scook]

Hardware manufacturers are responsible for writing their drivers.

The RealTek ASIO driver has never worked well.

Starting with CbB 2021.09 bad drivers are flagged by the program.

Instead of ASIO, try the WASAPI driver modes in preferences when using the internal PC sound chip.

 

[Robert Joslin]

WASAPI works ok if I record and playback with the computer mic and speakers but for the pro level recording I need to do it needs to work with my Apollo system which only shows up with all the inputs in the ASIO mode.

By the way thanks for the response. Do I have any options other than using a computer with a better sound card? 

[Byron Dickens]

The Apollo 8P is a soundcard.  UA doesn't have an ASIO driver?

[scook]

The Dell may need some tuning.

The link for Latencymon is https://www.resplendence.com/latencymon

[scook]

47 minutes ago, Robert Joslin said:

Also is there any way to get support from Cakewalk/Sonar?

The  support email for Cakewalk by BandLab is support@cakewalk.com

There is a link to the support center in the menu at the top of this forum 

[John Vere]

You need to deal with setting up your Apollo interface. Why are you even bothering with one board audio when you own a proper ASIO interface? 
You say it pops and crackles. This can be easily rectified buy setting thing up properly.  

First. Go to the manufacturer web site and follow all instructions or videos on installing the drivers and using the device.  
Things that can cause crackles 

1. low buffer settings 

2. wrong USB ports, hub or cable. 

3. Computer is not optimized for audio and background apps are interrupting cpu. 
Run Latency Monitor to test. 

Edited September 28, 2021 by John Vere

[Byron Dickens]

https://help.uaudio.com/hc/en-us