ShadowsOfLife Posted July 14, 2021 Share Posted July 14, 2021 BandLab Assistant (updated just before posting this) says an update is available for CbB, but never actually starts the download. It stays on "Downloading...(0/0)" for as long as I'll let it. If I cancel that, the button changes to "Install", but there's nothing to install. And there's nothing in the Download folder, either. CbB won't update from within the program itself. When I try to update from within CbB, two boxes pop up saying "Connection Error. Could not check for updates, please try again later. doEarlyAccessCheck:WinHttpSendRequest: 12175: A security error occurred." A Google search for that error gave me no usable results. Rebooting the machine didn't help, and I can't find where to download just Cakewalk by itself. Everything points to the BandLab Assistant, which is already up to date and isn't helping with the CbB issue. Thanks. Steve Cakewalk by Bandlab version 2021.06 Build 50 BandLab Assistant 8.1(?) Windows 7 (64-bit) Link to comment Share on other sites More sharing options...
Byron Dickens Posted July 14, 2021 Share Posted July 14, 2021 Windows 7 is not supported. Link to comment Share on other sites More sharing options...
Kurre Posted July 14, 2021 Share Posted July 14, 2021 1. Check this out: 2. If you uninstall Cakewalk by Bandlab and the Bandlab Assistant it seems, for now, that you can start from scratch by using BA to install CbB. Link to comment Share on other sites More sharing options...
Noel Borthwick Posted July 14, 2021 Share Posted July 14, 2021 This is a win 7 issue. See this thread. Note that win7 isn't supported Link to comment Share on other sites More sharing options...
ShadowsOfLife Posted July 14, 2021 Author Share Posted July 14, 2021 9 hours ago, Noel Borthwick said: This is a win 7 issue. See this thread. Note that win7 isn't supported Thanks for your work on CbB Noel, and I was afraid this was the issue. But everywhere I saw to download BandLab Assistant, it says it's for "Windows 7 and higher" (see attached screenshot, taken directly from https://www.bandlab.com/products/cakewalk). Did BandLab notify current Win7 users that the next version would not be supported? If so, I didn't get anything about it, and it appears other people didn't either. (Yes, the install screen on the last couple of versions said that Win7 wasn't supported -- but the product still installs and everything works fine.) I've used Cakewalk/Sonar since the DOS days, and I spent a few years helping out in the old forums (I still help users on KVRAudio.com and Gearspace.com). This was the first time I had to use the new forum, and I appreciate the help and the link to the fix. That said, it seems CbB (and BandLab Assistant) simply could notify the user that the OS in use is no longer supported, or make this a "sticky" for the forum. For what it's worth, I looked through the forum a bit for an answer to this. But while the first issue posted in the thread you sent me had a similar issue as mine, the user was on Win10 -- and no one posted a solution. I didn't go through 5 more pages of the thread to see the link to the Microsoft fix. And while I got this same error applying the previous update (Build 50), it actually installed, even without me doing anything different. Thanks again for the help, everyone. I'll be upgrading to Win10 sooner than I'd hoped, but at least I can get another week or two out of Cakewalk by BandLab! Steve Link to comment Share on other sites More sharing options...
Byron Dickens Posted July 15, 2021 Share Posted July 15, 2021 2 hours ago, ShadowsOfLife said: I'll be upgrading to Win10 sooner than I'd hoped,... Just in time for Windows 11! 1 Link to comment Share on other sites More sharing options...
Musicianaire Posted July 15, 2021 Share Posted July 15, 2021 This is NOT only a Win7 issue. I have a new Win10 machine that is having the same problem. I uninstalled BL Assistant, ran a reg cleaner to get rid of any BLA remnants, and installed BLA from scratch. Same result. It just hangs at "Downloading... (0/0)". Link to comment Share on other sites More sharing options...
Noel Borthwick Posted July 15, 2021 Share Posted July 15, 2021 You are conflating different issues. The BandLab assistant issue is not the same as the one where error 12175 is reported from within Cakewalk. That is a Win 7 specific problem. The BL assistant issue is different. As mentioned we're planning on deprecating that tool and provided a link to an alternate installer for new users. Link to comment Share on other sites More sharing options...
ShadowsOfLife Posted July 15, 2021 Author Share Posted July 15, 2021 3 hours ago, Musicianaire said: This is NOT only a Win7 issue. I have a new Win10 machine that is having the same problem. I uninstalled BL Assistant, ran a reg cleaner to get rid of any BLA remnants, and installed BLA from scratch. Same result. It just hangs at "Downloading... (0/0)". Are you at least able to update CbB from within CbB itself? If so, I wouldn't worry about BLA too much right now. Steve Link to comment Share on other sites More sharing options...
Musicianaire Posted July 16, 2021 Share Posted July 16, 2021 2 hours ago, ShadowsOfLife said: Are you at least able to update CbB from within CbB itself? If so, I wouldn't worry about BLA too much right now. Steve No, because another issue was getting in the way at the time. I had to uninstall & reinstall BLA to get the latest CbB, and then I could fix the first issue. At this point CbB is working fine now, and the next time I'm prompted to update from within it, I'll definitely try that. Link to comment Share on other sites More sharing options...
Kurre Posted July 16, 2021 Share Posted July 16, 2021 I have win7 with update problem and it will be interesting to see, six months from now, if i am able to authorize Cakewalk. I'll stop trying to update it and see what happens. Link to comment Share on other sites More sharing options...
Byron Dickens Posted July 16, 2021 Share Posted July 16, 2021 There are no more updates for W7. Link to comment Share on other sites More sharing options...
Kurre Posted July 16, 2021 Share Posted July 16, 2021 1 minute ago, bdickens said: There are no more updates for W7. C'mon now! This forum is about Cakewalk and updates to it. How can you miss that? Link to comment Share on other sites More sharing options...
Byron Dickens Posted July 16, 2021 Share Posted July 16, 2021 "I have win7 with update problem" means a problem with updating Win 7. At least according to the way English works. At any rate, not only does MS no longer support W7, neither does CbB. Link to comment Share on other sites More sharing options...
Kurre Posted July 17, 2021 Share Posted July 17, 2021 16 hours ago, bdickens said: "I have win7 with update problem" means a problem with updating Win 7. At least according to the way English works. At any rate, not only does MS no longer support W7, neither does CbB. Now you switch from talking about update to talking about support. I know about no support. Instead of defending yourself, just admit you made a boo-boo. ? Link to comment Share on other sites More sharing options...
Byron Dickens Posted July 17, 2021 Share Posted July 17, 2021 Whatever Link to comment Share on other sites More sharing options...
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