Meng Posted May 2, 2019 Share Posted May 2, 2019 Guys, I just noticed the thread is being locked, but stepping in here to give my two cents and hopefully a final word on this thread. Though in the history of the internet (or humanity!) there has never been a situation in which the words "Calm down" ever succeeded in calming things down ?, I just want to make an honest plea that we try and keep the forum friendly, because it could overshadow the importance of why threads like this are posted in the first place. --- The original comment from @Davydh was that this video was sad to see, and I 100% agree. Any time a user is disappointed by, or has experienced disappointment whilst using one of our products/platforms/services, no matter what the reason or cause, our fault or not - it's disappointing and I am personally sad to have been part of that in some way - even more so if we are personally responsible. I'm happy for people to disagree with my opinion, but hopefully being someone who is directly affected by it means it has some weight - I think it's worth going on record to say my thoughts are that there wasn't any negative intent from Scott at @ChernobylStudios - his video was one of passion, frustration and disappointment, but that's very different to actively trying to disparage the company out of ill intent. I want to go on record too to stress that in all the communication I have seen from Scott with us (as BandLab), he has consistently been passionate, respectful, detailed and always wanting to make things better with suggestions that would benefit all users, not just himself. Since our relaunch, as he correctly pointed out, we have not had yet a policy in which we could compensate creators like himself - he spoke in his livestream of truly loving Cakewalk, caring about it and wanting it to succeed, and I think the proof is in the pudding in the videos he had personally spent the time creating (uncompensated) over the last 12 months since we took over. I sincerely doubt he would actively spend hours of his own personal time creating content that helps people all around the world with a sinister motive down the road. For what he has contributed positively to the CbB community around the world, I don't think it is controversial at all to say that I am grateful and appreciative. Do I wish the cancellation video & subsequent livestream wasn't public? Of course! As someone within the company, the only thing I'd love to see out there is flowers and rainbows (and I am thankful for all of you who have been part of this, spreading the word positively across the internet), but I'm equally a firm believer that every user should be entitled to voice his/her opinion and thoughts in the same way we can do anywhere else on the internet - praise always makes one happier, but criticism is more often than not what makes us better. --- To be clear, the facts of the matter are that he seems to have had a serious issue with VST settings not saving and resetting whilst using CbB and this is a real dealbreaker for us. This is incredibly concerning, and unfortunately (or fortunately, depending on how you look at your glass) we, and our extended testing team, have not been able to reproduce this on any of our devices/tests/attempts to do so. From what he described in his video, it sounds like it is not to do with VST2->VST3 persistence, so if it is really the case that something within our code is causing VST settings not to save, this is a big deal and I want to stress to everyone here that this isn't something we take lightly. We are doing everything we can to figure this out and address it as we do with every serious bug report. As per @Morten Saether's post above, this post is also an active call for anyone who has experienced this before and can replicate it to get in touch so that we can try and figure out what is causing it and ensure it doesn't happen again to any other user. --- Finally, it's also important for me to emphasise that just because CbB is free does not mean we take things less seriously or that you should expect any less from us. The way the team lives, breathes and is set up is as if it were a $1000 product that people paid for. My point of view is that anybody who uses a professional product is investing their own personal time, and frankly for a product like a DAW, the time they spend on it is ultimately worth far more than how would have paid for it outright if it was a $400 boxed product - this is a responsibility we take seriously and we are always trying to figure out ways we can support the CbB users better now it has grown so much larger than it was before. Thank you again to everybody for your support and for caring enough about CbB to speak up and to continue to be part of this community. We continue to do everything we can to make the product better - feedback from you guys is why this forum (and CbB itself) exists in the first place. How I wish we could get things done faster. If only there were more than 24 hours in the day! Yours, Meng 9 6 Link to comment Share on other sites More sharing options...
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