EastWest Installation Center problems with Opus

[Amicus717]

Hi folks,

Has anyone had problems installing the Opus libraries using the EastWest Installation Center? I signed on to Composer Cloud this week in order to give them a try, and every time I attempt to download and install via the app, I get a "Disk is Full" message.

The drive in question has 4 TB free, so I'm pretty sure that's not the problem. All of the other drives in my system are not full either, so I have no idea why I'd be seeing this. Other large libraries (like 83gb Stormdrum 3 library) will start to install without a problem. But any of the Opus Libraries..."Disk Is full."

I've opened a case with EastWest, but have not heard back yet. Curious if anyone here has experienced this.

Thanks,

Rob

[Vernon Barnes]

It looks like it checks free space on drive C and won't run if if it below a threshold even if you are installing on a different drive. I cleared out some temp files and moved a few things and it worked.

[Jay Legere]

Hey @Amicus717 I've always had issues with opus on both my pc and Mac but I've found a way around it. so if you go into the actual plugin in your daw you'll notice the database button beside your libraries button. Click that go to your desired instrument/sound go to the cloud beside it and right click. Then download to your correct directory(where you want or keep all your sounds). This way for me is actually better then downloading everything at once and gives you the option to pick exactly what your looking for without overexerting space. Hope this helped. Cheers.

Edited December 15, 2021 by Jay Legere

[Amicus717]

3 minutes ago, Jay Legere said:

Hey @Amicus717 I've always had issues with opus on both my pc and Mac but I've found a way around it. so if you go into the actual plugin in your daw you'll notice the database button beside your libraries button. Click that go to your desired instrument/sound go to the cloud beside it and right click. Then download to your correct directory(where you want or keep all your sounds). This way for me is actually better then downloading everything at once and gives you the option to pick exactly what your looking for without overexerting space. Hope this helped. Cheers.

Hi Jay, and welcome aboard. Appreciate the suggestions, and thanks!

However, to be honest, I've kind of moved on from Opus (and EastWest in general). I still pull up one or two of their instruments every now and then, but my full template is mostly Kontakt, Engine 2 and VSL libraries, all of which are generally better and easier to use than the EastWest stuff. 

[Aman Srivastava]

On 12/15/2021 at 7:43 PM, Jay Legere said:

Hey @Amicus717 I've always had issues with opus on both my pc and Mac but I've found a way around it. so if you go into the actual plugin in your daw you'll notice the database button beside your libraries button. Click that go to your desired instrument/sound go to the cloud beside it and right click. Then download to your correct directory(where you want or keep all your sounds). This way for me is actually better then downloading everything at once and gives you the option to pick exactly what your looking for without overexerting space. Hope this helped. Cheers.

I totally agree with you. With their attention to detail East West libraries are massive. So it's better to keep only what you need. But I'm unable to do even that. For some reason when I download any instrument it shows an error saying that it could not find a json file called catalog.txt was not located. Please help me. 

[willard cottrell]

I just received this today.

 

"The Hollywood series especially requires midi CC data for playback. Not sure why cakewalk/sonar does this but their default setting is to have controller information zero on playback. You can turn this off by going to Project >> MIDI >> Preferences and turning off "Zero controllers when play stops" and "Patch/Controller Searchback Before Play Starts" (that later option changed terms at some point in Sonar - I believe in Platinum - to now be "MIDI Event Chase on Play".

Additionally, we do not support Cakewalk anymore since the release of the Opus Edition collection and Opus engine, but if it's an issue with the Play engine in there, we can assist as much as we're able to.

Not sure how to fix that problem - see related post to understand if we're in the same boat.

Willard

Edited February 8, 2022 by willard cottrell
2nd paragraph omitted

[JamesU]

On 12/15/2021 at 9:13 AM, Jay Legere said:

Hey @Amicus717 I've always had issues with opus on both my pc and Mac but I've found a way around it. so if you go into the actual plugin in your daw you'll notice the database button beside your libraries button. Click that go to your desired instrument/sound go to the cloud beside it and right click. Then download to your correct directory(where you want or keep all your sounds). This way for me is actually better then downloading everything at once and gives you the option to pick exactly what your looking for without overexerting space. Hope this helped. Cheers.

Hi @Jay Legere, thanks for this suggestion! I'm not seeing the database button or the libraries button, though. Any chance you can give more detail on where those buttons are? Thank you!

EDIT: never mind I found it! Thanks!

Edited September 2, 2022 by JamesU

[TheSteven]

On 2/7/2022 at 5:50 PM, willard cottrell said:

Additionally, we do not support Cakewalk anymore since the release of the Opus Edition collection and Opus engine,

WTF...  I guess I missed that fine print.
TBH I've barely used Opus since I got it due to a combination of personal & computer issues (my audio computer died and had to be replaced) but as Cakewalk is my main DAW that is disappointing news.  I probably would not have upgraded had I realized that.

[Tracy Lee]

I am using East West program I contacted support they want to me to do something I'm not comfortable with I can not get it to work at all I even installed Ableton and still not working it was working but not every time I try to use standalone version it just closes I can't load anything. I been trying on off I uninstalled re install  it mapped good to my mid keyboard then not then I tried my mid controller the same thing then it read my mid keyboard or controller not found I got a extra storage to download music files that was suggested to me but that's not working I'm really frustrated . As right now I have a program I can't use. Can someone help me I'm using laptop Windows 11 computer.

[paulsheph]

On 2/26/2024 at 1:23 PM, Tracy Lee said:

I am using East West program I contacted support they want to me to do something I'm not comfortable with I can not get it to work at all I even installed Ableton and still not working it was working but not every time I try to use standalone version it just closes I can't load anything. I been trying on off I uninstalled re install  it mapped good to my mid keyboard then not then I tried my mid controller the same thing then it read my mid keyboard or controller not found I got a extra storage to download music files that was suggested to me but that's not working I'm really frustrated . As right now I have a program I can't use. Can someone help me I'm using laptop Windows 11 computer.

Hi, sorry for replying to a dormant thread, but I have subscrived to a ComposerCloud+ and had nothing but problems. A bunch on them to be honest. EW Instruments and Opus Softwear is THE most not user friendly softwear I ever encountered. And the worst, they do not have any tutorials on how to deal with the sofrwear problems. Just a puny installation guide which tells nothing relevant. And yet, people reporting the same problems over the years. 

ANYWAY, Tracy, I had the same problem as you by the look of it. Installed Opus and intended to use it with my Reaper Daw. Opus started crashing every 5 minutes and shutting down Reaper as well. Couldn't use either at all. Took 7 days to resolve the issue. So apparently, Opus doesnt like long folder names and this is only so for Windows. So you must create C:/EastWest/ folder and download all single instruments AND any libraries only in there. If your folder has too many extentions your Opus will crush. How stupid is this? And why in the name of B-flat dont they put this important info into their installatuon guide?!

Here is the email EW Instruments team sent me and it resolved the problem (I hope!)

"On windows we recommend just making an Drive Letter:\EastWest\ folder and putting all of the libraries in that folder. If your library path is much longer than that, try making that shorter folder path name then reset the path in the EW Installation Center:

1. Open the Installation Center and Login with your soundsonline.com account. 
2. Click the main menu in the upper right corner and choose ‘Library Directories… 
3. Add in the Main library folder ('Drive:\EastWest  or whatever you called it), where all your libraries are stored on the drive 
4. Click the ‘Default’ box to make it the default install location 
5. Return to the main window, click the main menu again but this time choose ‘Reconnect libraries’ 

And also in Opus you would want to go to the Settings (gear icon) > Preferences > Locations tab and edit the ‘On Demand Download’ directory to also be that shorter filepath folder."

 

Also, download sometimes takes time with Opus and their files are heavy due to details (I think). So until the instrument  or entire library (depending on what you decide to download) fully downloads (green circle on the right top corner in Opus plug-in) your midi keyboard or your pre-recorded midi tract won't make a sound! Then just some notes will start coming through. Then after an eternity your track will play. I thought at the begining that Opus refuses to read Reaper midi, but still somehow connects to my midi keyboard. I could see the keys on the interactive keyboard on the Opus screen moving in sync with me pressing them on the controller, but no sound coming out. Then just some sounds started coming through and I thought my midi cable has died. Could not understand what on earth is going on until I realised that the instrument must download fully before it start making sounds. So click "download" and go for a long walk or watch a movie, or you'll be kicking dead horse for an hour or two.

All for all, I will finish producing the project I started and will get rid of Opus. It gives me migraines. More frustration than pleasure working with this clumsy bit of softwear. 

Edited August 27 by paulsheph