Keni Posted May 7, 2021 Share Posted May 7, 2021 Don't know what's going on here. My email/password works fine on both bandlab home page and forum, but trying to login to support from the bandlab support link refuses the credentials. I'm trying to file a proper bug report to begin with and ran into this along the way. Is there some new place I'm to use for bug reports? I was a bit surprised to see an email address of support@cakewalk.com on this bandlab support page? Anyone have any thoughts here? Thanks... Link to comment Share on other sites More sharing options...
scook Posted May 7, 2021 Share Posted May 7, 2021 email support@cakewalk.com it goes to the same place Link to comment Share on other sites More sharing options...
Keni Posted May 7, 2021 Author Share Posted May 7, 2021 55 minutes ago, scook said: email support@cakewalk.com it goes to the same place Thanks. I did send an email there but I don’t remember detailing the actual issue being derailed by the login confusion of mine. Is there no longer a link to a bug reporting form? My memory (organic) is shot. Should I simply bug it up and send to the support email? Link to comment Share on other sites More sharing options...
scook Posted May 7, 2021 Share Posted May 7, 2021 This is one of the first posts on the forum Link to comment Share on other sites More sharing options...
Keni Posted May 7, 2021 Author Share Posted May 7, 2021 55 minutes ago, scook said: This is one of the first posts on the forum Thanks scook. Yes, I know that one, but I thought we still had a more "formal" bug reporting form. Thanks for the info. Link to comment Share on other sites More sharing options...
scook Posted May 9, 2021 Share Posted May 9, 2021 I was roaming the menu and clicked on the support link on the help menu. It appears there is a new account database for support. The login screen supports authentication via Google/Twitter and email. One of the screens mentioned that if I had sent them email in the past my account was already set up and I needed to request a new password. Otherwise, I needed to create a new account. Since I had sent email to support in the past I... requested a new password, got a link via email, followed the link, added a password and the support page opened. 1 Link to comment Share on other sites More sharing options...
Keni Posted May 9, 2021 Author Share Posted May 9, 2021 2 hours ago, scook said: I was roaming the menu and clicked on the support link on the help menu. It appears there is a new account database for support. The login screen supports authentication via Google/Twitter and email. One of the screens mentioned that if I had sent them email in the past my account was already set up and I needed to request a new password. Otherwise, I needed to create a new account. Since I had sent email to support in the past I... requested a new password, got a link via email, followed the link, added a password and the support page opened. Thanks scook! I thought of trying that but didn’t want to risk it affecting my other bandlab accounts. If I understand you correctly, this is a separate account with separate password. OK. I’ll give it a try in the morning. Link to comment Share on other sites More sharing options...
scook Posted May 9, 2021 Share Posted May 9, 2021 It appears to be a separate account. After completing the support login, I can still access BA, this forum and BandLab website using my original ID and password created during the migration from Cakewalk. 1 Link to comment Share on other sites More sharing options...
Keni Posted May 9, 2021 Author Share Posted May 9, 2021 43 minutes ago, scook said: It appears to be a separate account. After completing the support login, I can still access BA, this forum and BandLab account using my original ID and password created during the migration from Cakewalk. Excellent! I will do this in the am for sure. Thanks again scook! Link to comment Share on other sites More sharing options...
Keni Posted May 9, 2021 Author Share Posted May 9, 2021 Done! Thanks for the help scook! Link to comment Share on other sites More sharing options...
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