Can't login to support to file bug report

[Keni]

Don't know what's going on here.

My email/password works fine on both bandlab home page and forum, but trying to login to support from the bandlab support link refuses the credentials.

 

I'm trying to file a proper bug report to begin with and ran into this along the way. Is there some new place I'm to use for bug reports? I was a bit surprised to see an email address of support@cakewalk.com on this bandlab support page?

Anyone have any thoughts here?

Thanks...

[scook]

email support@cakewalk.com

it goes to the same place

[Keni]

55 minutes ago, scook said:

email support@cakewalk.com

it goes to the same place

Thanks. I did send an email there but I don’t remember detailing the actual issue being derailed by the login confusion of mine.

 

Is there no longer a link to a bug reporting form? My memory (organic) is shot. Should I simply bug it up and send to the support email?

[scook]

This is one of the first posts on the forum

 

[Keni]

55 minutes ago, scook said:

This is one of the first posts on the forum

 

Thanks scook.

 

Yes, I know that one, but I thought we still had a more "formal" bug reporting form. Thanks for the info.

[scook]

I was roaming the menu and clicked on the support link on the help menu.

It appears there is a new account database for support.

The login screen supports authentication via Google/Twitter and email.

One of the screens mentioned that if I had sent them email in the past my account was already set up  and I needed to request a new password. Otherwise, I needed to create a new account. 

Since I had sent email to support in the past I...

• requested a new password,
• got a link via email,
• followed the link,
• added a password

and the support page opened.

[Keni]

2 hours ago, scook said:

I was roaming the menu and clicked on the support link on the help menu.

It appears there is a new account database for support.

The login screen supports authentication via Google/Twitter and email.

One of the screens mentioned that if I had sent them email in the past my account was already set up  and I needed to request a new password. Otherwise, I needed to create a new account. 

Since I had sent email to support in the past I...

• requested a new password,
• got a link via email,
• followed the link,
• added a password

and the support page opened.

Thanks scook!

 

I thought of trying that but didn’t want to risk it affecting my other bandlab accounts. If I understand you correctly, this is a separate account with separate password.

 

OK. I’ll give it a try in the morning.

 

[scook]

It appears to be a separate account.

After completing the support login, I can still access BA, this forum and BandLab website using  my original ID and password created during the migration from Cakewalk.

 

[Keni]

43 minutes ago, scook said:

It appears to be a separate account.

After completing the support login, I can still access BA, this forum and BandLab account using  my original ID and password created during the migration from Cakewalk.

 

Excellent! I will do this in the am for sure. Thanks again scook!

[Keni]

Done! Thanks for the help scook!