Bandlab Assistant can't login

[danivilo]

When clicking login from Bandlab Assistant v 6.4.0.2837 on Windows 10 20H2 a browser page is opened with url: "https://accounts.bandlab.com/oauth/connect/authorize?redirect_uri=http%3A%2F%2Flocalhost%3A4342%2Fcallback&client_id=bandlab_assistant&response_type=code&state=xxx&scope=openid%20offline_access&code_challenge=xxx&code_challenge_method=S256" which results in an error: localhost refused to connect. (state and code challenge replaced by xxx)

Can't update Cakewalk. Can login with no issues to this site.

[danivilo]

SOLVED!

Uninstall Bandlab Assistant (and Cakewalk?)

Restart

Reinstall

[Hank Spielberg]

Hello fellow Cakewalk Musicians, Sound Engineers , and Covid Prisoners. I'm Hank and probably like some of you, I have been self isolating inside the Music Studio for Months now.  With too much time on my hands the good news is I'm alive and my guitar playing has never been better. I have never seen a pdf Manual with 1,740 pages and a 39 page Table of Contents before.  Since I'm a nube, I don't know much and appreciate all of your "way over my head" help and interesting content. I recently ran into  the Red "Re-Activate or Else" warning. It seemed simple enough with a "click here" at the bottom of the message, but it didn't work. Rather than get frustratingly crazy, I shut down and took my frustrations out by watching "The 100" on  Prime Video. This morning I logged into Cakewalk  Discuss , booted my dedicated Music Studio laptop and realized BandLab Assistant was not working. I followed danivilo's advice and used IoBit Uninstaller (love that free program)  to uninstall BandLab Assistant. I then started Cakewalk. On startup Cakewalk informed me that I needed Bandlab Assistant. I followed the prompt to reinstall  Bandlab Assistant and that went seamlessly, Cakewalk booted just like nothing ever happened. It was not necessary to uninstall/reinstall Cakewalk.  I don't know much but am able to use a blank template to get two tracks ready for recording, can hit the Spacebar to record and CtrlZ  to undo recording. I am grasping at straws trying the simplest of things like learning to edit, but have a long way to go. I appreciate all the great input and experience from you guys on this forum   I have been following Secret Sauce on YouTube, and like  "Mike"I hope you are well (and staying safe)

Thanks, Hank

 

[John Vere]

I have been following Secret Sauce on YouTube,  

Thanks, Hank

That's the way to do it. His videos are fun to watch. The stock Cakewalk ones are informative but dry.  But it took me 15 years to figure things out and I'm still learning! Just one task at a time. If you have a question just use Google and 99% of the time the answer is there. 

A very handy tool while learning is the HELP module found in the Browser on the right. If it's not there go to Views. 

 

Edited December 18, 2020 by John Vere

[Thiago D]

I'm also having this issue, expect it's bandlab itself that's not letting not login/redirecting me to the same site

[Jean Corivo]

5 hours ago, Thiago D said:

I'm also having this issue, expect it's bandlab itself that's not letting not login/redirecting me to the same site

I have the same problem with my Bandlab account. Whether it is with the app or via the web

[John Vere]

Delete information because it is now outdated and would be incorrect.

 

Edited May 22, 2022 by John Vere
Outdated info

[AudioCoffee]

Had this issue myself today 'you have 11 days to activate...' warning.  Its previously worked flawlessly. It allows me to log in via the website, but not cakewalk itself. This *I suspect* is from the most recent update. 

It's taken me 20 years of finally finding a prog that does what I want it to - yes, it's a bit of a steep learning  curve, but for this recent issue. Changed the passwords - everything. bar uninstalling/reinstalling anything. 

 

[AudioCoffee]

to follow up: it seems that the previous update (which my computer totally failed to acknowledge until about 2 weeks ago) screwed things up. so, out of curiosity, I checked to see if there were any updates - there was!!

and it all works again (yay!) so far... and I was able to log in. fare thee well 7 day warning!

this has not been a good week for audio around here. one prog sorted, 2 to go ?

[Radim Smetana]

Login ways me to localhost and nothing helps to change.  I am not able after years of using CbB to Authorise again. I have an internet connection and valid user account. Any advice?  Thanks....

[scook]

If running CbB 2020.11 or newer use in-app activation

If running an older verion of CbB update using the Cakewalk Installer near the bottom of this page

[Radim Smetana]

In app activation failed too, no response

[scook]

What version of Windows?

[Frederik Eloff]

I'm having this problem too. I've uninstalled/re-installed. I've put Bandlab Assistant on my firewall and given it access and run as admin, nothing works. When I press the  "Log In" button it always tries to open up the following link in my browser: http://localhost:4342/callback?code=71923C89ECDDB82E27F77865D994F2EEBE4AFE8673A4BDB1DA72A8E1655E625A&scope=openid offline_access&state=YnBIrU7RZs&session_state=ckYU-z_uPPfobhxcS6SQLIAYwUKxRbQDkEKLJuQQfWc.AA19AD300C19AEF14A69F8362C7A3425

 

This site can’t be reached.

[Frederik Eloff]

Problem solved. No idea what changed, but it got verified somehow.

[Stanool]

On 5/23/2022 at 12:26 AM, pwalpwal said:

that URL looks like the developer didn't change it when deployed to the prod server - -slightly worrying given bandlab is a web co

glad it got sorted

Actually what is happening is the local Bandlab Assistant is opening the Bandlab website in your browser to do auth, and then the Bandlab website is trying to reinvoke the local Bandlab Assistant to let it know that you've authorized. So localhost is the correct URL and there's nothing to worry about regarding devs 'forgetting' to update production URLs.

The problem is browser HTTPS redirection and not being able to verify the local certificate, which Chrome and Chrome-based browsers seem pretty insistent on despite having settings specifically for localhost. I had this problem and managed to get past it by calling the auth URL using Postman with all the HTTPS settings set as leniently as possible.

[Alessandro Fardin]

In windows sets firefox as default browser and then restarts Bandlab Assistant or cakewalk  and all works.

the problem is due new browsers security umprovements and how they handles https certifictaes.

[Alimi Joel]

im also having issues i cant seem to login on my pc cause its not showing the login or sign up and i can seem to scroll down on the app