Steinberg UR44C "disconnected" error

[Moving Air Productions]

Hi.

So I just picked up a Steinberg UR44C interface and I'm having a problem: Every time I open Cakewalk, everything is fine. Drivers are there, channels are there. Everything is ready to go. But as soon as I attempt to assign a channel to a track, everything disappears. I get a "The... device was disconnected from your system. But it's still connected. It still shows up in Windows as being there, but it's just gone from Cakewalk. So I close Cakewalk and re-open it (or if I change driver types and then switch back to ASIO), then it's back and everything is where it's supposed to be. Sometimes I can even get the input assigned to a track, but the instant I hit the record arm button, it all disappears again.

Here are my specifics:

- Windows 10
- HP Laptop (AMD A12-9720P processor)
- Latest Cakewalk by Bandlab
- Firmware is 1.01 in the UR44C, latest drivers

Now, here's where the glitch might lie: I am running the system in 24/96. If I drop it down to 44.1 or 48, then this isn't a problem.  I can assign and record without worries. However, Now I know this interface is rated at 32-float/192, so I'm not worried about the box.  But when I open Cakewalk at anything over 48k, the interface "disappears" from Cakewalk.

Extremely frustrating. Any suggestions on how to make this work above 48k?

Edited December 6, 2020 by Moving Air Productions

[Promidi]

Have you turned off USB power management in Windows Device manager (Start + Run devmgmt.msc) under Universal Serial Bus controllers - anything with Root hub under "power Management"

Also try Start + run "control powercfg.cpl,,1" and set USB Setting | USB selective suspend setting to disabled

I'm also assuming you have downloaded the latest drivers for the UR44C ( using manufacturer's websites rather than Windows updates)

[Moving Air Productions]

11 hours ago, Promidi said:

Have you turned off USB power management in Windows Device manager (Start + Run devmgmt.msc) under Universal Serial Bus controllers - anything with Root hub under "power Management"

Also try Start + run "control powercfg.cpl,,1" and set USB Setting | USB selective suspend setting to disabled

I'm also assuming you have downloaded the latest drivers for the UR44C ( using manufacturer's websites rather than Windows updates)

I turned off power management, set the USB suspend to disabled, and do have the latest drivers from Steinberg. No change. Still won't stay at anything over 48k.  I now seem to be able to assign an input to a track, but shortly after I arm it to record, it disappears again.

[Moving Air Productions]

Quick update:

I connected the UR44C to my studio tower and it tracks just fine at 24/96. So there's something with the laptop that is causing the issue.

Edited December 6, 2020 by Moving Air Productions

[Moving Air Productions]

I uninstalled and reinstalled the software, and now it works fine. Maybe it was a Windows update that threw something out of whack, but reinstalling the Steinberg software seemed to solve it.

[Wojtek Stecyszyn]

Hi

Do you still have UR44C?

What headphones do you use (what impedance)?

Will it work ok with low impedance headphones like 32 ohms?

 

 

[JonD]

6 hours ago, Wojtek Stecyszyn said:

Hi

Do you still have UR44C?

What headphones do you use (what impedance)?

Will it work ok with low impedance headphones like 32 ohms?

 

 

Yes, the headphones will work, strictly speaking, but with a high impedance headphone amp (as in the URxx interfaces), low impedance headphones will distort the frequency response in a major way.

See here: