mark skinner Posted March 15, 2019 Share Posted March 15, 2019 A friend of mine has been trying to install CbB for days with no luck. He said the installer from the assistant spins forever or comes up with some kind of authorization faults. He's tried multiple downloads of the assistant. Does Cakewalk download with the assistant ? If I can find his Cakewalk file should the application .exe OR the config .exe be run ?? Thanks .. mark Link to comment Share on other sites More sharing options...
scook Posted March 15, 2019 Share Posted March 15, 2019 BandLab Assistant downloads, activates and updates Cakewalk by BandLab. The installation details are here. Even if your friend secured the Cakewalk installer by some other means, if activation is failing, the source of the installer would not matter. Maybe they need to temporarily turn off their virus scanner and make sure their firewall is not interfering with the software. Link to comment Share on other sites More sharing options...
mark skinner Posted March 15, 2019 Author Share Posted March 15, 2019 I gave him a call , he said he downloaded from bandlab site after creating an account. Doesn't have anti virus/turned off firewall/ran assistant as Admin... I'll see him this weekend and see for myself . I may put mine on a flash drive if I can't figure it out. Thanks ... mark Link to comment Share on other sites More sharing options...
chuckebaby Posted March 15, 2019 Share Posted March 15, 2019 After running the Bandlab App, a reboot may be required. im not saying this is the magic pill. but I believe I had to reboot my first time installing the Bandlab app (though this was over a year ago). Link to comment Share on other sites More sharing options...
John Vere Posted March 15, 2019 Share Posted March 15, 2019 (edited) The CbB installer is not saved unless you make a copy of it after it downloads. This from scook- http://forum.cakewalk.com/BandLab-Download-Locations-m3753980.aspx The process *currently* deletes the install files after installing (given it's 1/2GB, I think this is poor practice), but it's stored in C:\Users\<username>\AppData\Roaming\bandlab-assistant\Downloads The bandlab assistant installer will be in your download folder unless you deleted it. But your friend shouldn't be having that much trouble. It's pretty straight forward. I think it works best with Chrome. Edited March 15, 2019 by Cactus Music Link to comment Share on other sites More sharing options...
scook Posted March 15, 2019 Share Posted March 15, 2019 Things have changed a little bit since this thread 11 minutes ago, Cactus Music said: This from scook- http://forum.cakewalk.com/BandLab-Download-Locations-m3753980.aspx Here is a better description of what happens now Link to comment Share on other sites More sharing options...
mark skinner Posted March 16, 2019 Author Share Posted March 16, 2019 Thanks for the info . I'll bet the installer was deleted after aborting installation a few times .. I think we'll clean his pc up and start over per your suggestions. I'm sure I'll be back . Thanks .. You have all been a great help . Later .. Mark Link to comment Share on other sites More sharing options...
mark skinner Posted March 26, 2019 Author Share Posted March 26, 2019 Well .. he got it downloaded and installed after spring break , but getting a missing win-crt-runtime error and it won't open. Supposed to try a windows update today. I didn't want to just leave this hanging after the help I got from you .. I'm sure I'll be back .. Thanks .. mark Link to comment Share on other sites More sharing options...
Jonathan Sasor Posted March 26, 2019 Share Posted March 26, 2019 5 hours ago, mark skinner said: Well .. he got it downloaded and installed after spring break , but getting a missing win-crt-runtime error and it won't open. Supposed to try a windows update today. I didn't want to just leave this hanging after the help I got from you .. I'm sure I'll be back .. Thanks .. mark Yeah, that's a very out of date system if they're getting that error. They'll likely need to do a whole slew of Windows updates depending on which version they have. Link to comment Share on other sites More sharing options...
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