Guillermo Diaz Posted September 10, 2020 Posted September 10, 2020 The program just freezes at the start point!!! What happened? The program never do this until this new update!!!
Guillermo Diaz Posted September 10, 2020 Author Posted September 10, 2020 I had to rollback on the update, what is going on?
Millzy Posted September 11, 2020 Posted September 11, 2020 Not sure, all good here after update. Did the rollback work?
Jacques Boileau Posted September 11, 2020 Posted September 11, 2020 Works fine here too, well better than before with all the fixes! Are you installing in English or another language? It rarely, but sometimes makes a difference.
JonD Posted September 11, 2020 Posted September 11, 2020 Since the problem is clearly not universal, it's hard to know what to troubleshoot. Maybe the download was corrupt? Did you reboot your system afterward? As long as you can rollback (in case something goes wrong), maybe try the update again?
Jonathan Sasor Posted September 11, 2020 Posted September 11, 2020 @Guillermo Diaz Can you get us a dump file for when it's stuck on the splash page? You can find details on how to do that here:
Guillermo Diaz Posted September 11, 2020 Author Posted September 11, 2020 13 hours ago, Millzy said: Not sure, all good here after update. Did the rollback work? yes, and with no issues
Guillermo Diaz Posted September 11, 2020 Author Posted September 11, 2020 3 hours ago, JonD said: Since the problem is clearly not universal, it's hard to know what to troubleshoot. Maybe the download was corrupt? Did you reboot your system afterward? As long as you can rollback (in case something goes wrong), maybe try the update again? i dont know if the download was corrupt, i made the update twice, and i had the same result, lucky the rollback was good
Guillermo Diaz Posted September 11, 2020 Author Posted September 11, 2020 5 hours ago, Jacques Boileau said: Works fine here too, well better than before with all the fixes! Are you installing in English or another language? It rarely, but sometimes makes a difference. Im install the update in spanish, maybe i try the english version
Guillermo Diaz Posted September 11, 2020 Author Posted September 11, 2020 2 hours ago, Jonathan Sasor said: @Guillermo Diaz Can you get us a dump file for when it's stuck on the splash page? You can find details on how to do that here: ok in a coupleof hours i will do it, and please help, none of the anterior updates need to no nothing
Guillermo Diaz Posted September 11, 2020 Author Posted September 11, 2020 Hi, after do the instalation again, like JonD suggest, finally works!!! Thanks and i apologize for wasting your time ?!
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