help downloading my products

[molly townsend]

I bought Sonar Platinum when it was owned by Cakewalk.  My computer had died and I'm trying to download onto another.    I went to the website and realised I was registered under an old email.   So I edited my email to a current one and it said it was sending me a verification email . This has not been received and it now won't let me enter my account using my old email.

 Can anyone help please?

Or suggest another way I can download my products

Many thanks

[scook]

 

[molly townsend]

Thanks Scook, I've now downloaded the Bandlab version.

Sorry to be a pain but would you also know about the Dimension Pro sound card and the add-ons that were available with the original Platinum ?

[scook]

https://help.cakewalk.com/hc/en-us/articles/360021858313-How-do-I-access-my-older-Cakewalk-programs-

Platinum should be installed before CbB

[molly townsend]

sorry, I don't know what CbB is ... Cakwalk by Bandlab?   its not installed on the pc and i cant install it as i cant get onto the cakewalk website

And I don't know how to obtain a download for my addons like Dimension pro - I have all my serial numbers etc and  etc but cant get onto the cakewalk site to download the various VSTs

Edited July 6, 2020 by molly townsend

[scook]

Contact support@cakewalk.com to regain access to your old Cakewalk account.

You should use Cakewalk Command Center to install  SONAR Platinum and the included content such as Dimension Pro once support restores your account access.

Then use BandLab Assistant to install Cakewalk by BandLab