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A Crash Dump File


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That is an obviously an Unhandled Exception error (it is in the message) - I believe the 'c0000005' code is an access exception - trying to access protected memory without proper permissions to do so.  From past observances, to me, it  looks like perhaps one or more C++ runtime libraries, or Windows Update maintenance, is/are not up to date, at a glance.

Even with automatic updates in place, some updates require explicit authorization/action to get them to download and install.  Perhaps going to Settings > Update and Security > (Windows Update), and telling it to Check for Updates - and looking right below that to see if there are optional updates needing permission to kick off, would help.  Not sure how to obtain or check for, potential updates to C++ runtime libraries.  (others can hopefully guide through that).

Bob Bone

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