Tech Support Ticket & Changing Bit Depth of Older Sonar Project

[bilo06]

1.How do I file a tech support ticket with BandLab?

2. In BandLab's Cakewalk, how do I change the Bit Depth to 16 from 24 when the window for it is grayed out?
I'm trying to work on an older project that I  started in Sonar.
I need to match the Audio settings for 48,16.

[scook]

1. support@cakewalk.com

 2. The audio driver bit depth may be disabled if the driver supports only one bit depth. That said, the audio driver bit depth has nothing to do with the clips recorded in the project. The record bit depth is set elsewhere in preferences.

While all clips in a project must have the same sample rate, there is no similar requirement for bit depth. A project may have a mix of clips at different bit depths.