DirectShow error [0x80040265] - Help needed

[Andrew Tsindos]

Hi there,
As per user manual, I download stems from Bandlab.
I go to open the .blx file with Cakewalk and receive this error.
"DirectShow error [0x80040265] 
Cannot playback the file. The format is not supported."

The file formats in the 'Audio' folder downloaded from Bandlab are .wav
Does anyone know how to fix this?
I have searched everywhere.
Thanks

[thwhite]

Just wanted to upvote this issue again please - I'm having the exact same problem. Has anybody found anything?

[Mark James Leister]

I, too, have this problem and am also looking for the answer..

Hoping this may give the issue some traction

First problem I see is that the WAV files are empty...

microchp

It's Probably Me ROUGH DRAFT 200415.blx 37f04ece-5ff7-4840-bb8f-33a85ff6b747.wav null.wav

DirectShow Error 200529.pdf

Edited May 29, 2020 by Mark James Leister
Add attach

[Mark James Leister]

As a workaround - I was able to pull the track down from the BandLab website using the browser.

1) Open the Library online

2) Click on elipsis to open dialog box and select download stems.

3) Download the stems to the local BandLab directory Audio folder

NOTE: This downloads the track as an m4a file - does NOT convert to WAV.

4) Import the track into an existing project in Cakewalk through the Media Browser.

 

My project is young and only had 1 reference track.  This could be time consuming for multiple track projects if it does not use the BLX file to bulk import and align, so the above core problem still needs to be officially addressed.

[scook]

To me the wav files look too small so there appears to be a problem with how the audio files are being created.

They may even be text files containing error messages. I have seen BandLab Assistant create error messages instead of the files expected when trying to download CbB. The name was correct for the installer but the file was a 1KB XML error message.

 

[Jan Edimus]

I have exactly the same problem, 5+ months after the original post.

Some extra observations:

• The project is as downloaded by Bandlab Assistant (fresh install today = 2020-10-04, version 6.0.0).
• The .wav files in the 'Audio' subfolder (one per track) are all only 1KB size. So of course any audio player gives error messages on that.
• So the cause of the problem seems to be in Bandlab Assistant.
• My OS is Win10 Pro 64-bit (10.0.18363).

Conclusions:

1. The output from Bandlab Assistant is unusable It looks like Bandlab Asssistant needs a fix.
2. The error description by Cakewalk could be much, much clearer.
   1. Currently it says: "DirectShow Error (0x80040265), Cannot play back the file. The format is not supported."
   2. It does not say that that it is trying to read an audio file.
   3. It does not say which input file.
   4. It says 'cannot play back', better would be 'cannot import'.

[scook]

For issues related to BandLab Assistant exports contact support@bandlab.com.

It is a different support and development group. AFAIK, they rarely appear in this forum.