2017 Laup Posted January 31, 2020 Posted January 31, 2020 I recently logged into cakewalk.com and wanted to update my old email address to a new email that I currently use. doing so logged me out of my account and prompted me to confirm my email. the problem is that I am not receiving a confirmation email and, thus, I am unable to access my account. is there any way I can fix this?
scook Posted January 31, 2020 Posted January 31, 2020 Email service from the old Cakewalk servers was shutdown when Gibson shutdown the old company. To regain access to your old Cakewalk account email support@cakewalk.com 1
2017 Laup Posted January 31, 2020 Author Posted January 31, 2020 (edited) ah. I see. Thank you very much! I hope they can help me. Edited January 31, 2020 by 2017 Laup
abacab Posted February 1, 2020 Posted February 1, 2020 Since the confirmation emails can no longer be sent, it is a manual task for support to make changes now. I have heard of positive results from this type of request. 1
2017 Laup Posted February 1, 2020 Author Posted February 1, 2020 15 hours ago, abacab said: Since the confirmation emails can no longer be sent, it is a manual task for support to make changes now. I have heard of positive results from this type of request. ive emailed them yesterday, on Friday. I haven't gotten a response yet but I hope it works!
scook Posted February 1, 2020 Posted February 1, 2020 If you do not hear back in couple of days post in this thread again If they get the problem resolved, please edit the OP and add [Solved] to the subject
John Puleo Posted February 23, 2021 Posted February 23, 2021 I have the same problem. All my product is on the cakewalk site. I got in on my old email and dutifully updated my email address. I trusted I would receive the verification e mail. No email has come. Product is being held captive. Has any further resolution come about. Is Gibson or Bandlab able to help?
scook Posted February 23, 2021 Posted February 23, 2021 3 minutes ago, John Puleo said: I have the same problem. All my product is on the cakewalk site. I got in on my old email and dutifully updated my email address. I trusted I would receive the verification e mail. No email has come. Product is being held captive. Has any further resolution come about. Is Gibson or Bandlab able to help? please read before posting On 1/31/2020 at 12:54 PM, scook said: Email service from the old Cakewalk servers was shutdown when Gibson shutdown the old company. To regain access to your old Cakewalk account email support@cakewalk.com It would have been nice had @2017 Laup followed up on this thread.
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