Larry Shelby

Didn't think it would last long...

Yes...Primary Colors also got updated. They have also switched to "Pulse" downloader, the same one that Impact Soundworks uses

I'm pretty sure you probably got yours BEFORE the switch to Pulse, so might want to either contact them, or wait until they send the "exisisting customer" emails...they, like most, do everything "bass-ackwards" and NEW customers get it first...then the existing ones....

See my post above^^^

Ah...you need to be logged into your account to get the downloads Jesse...

That's sacrilege!!! ?

Make sure you update Pulse FIRST...then do everything else...

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I have no idea Terra....it was there a minute ago!

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The Red Room guys forwarded that issue to Pulse, and they issued a fix... The new Pulse installers are here Mac: https://pulsedownloaderapp.sfo2.cdn.digitaloceanspaces.com/v38.0.9/Pulse-38.0.9-mac.zip PC: https://pulsedownloaderapp.sfo2.cdn.digitaloceanspaces.com/v38.0.9/Pulse.Setup.38.0.9.exe I only have the free stuff Mesh...

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Ok...so since I was one of the first to download Primary Colors, before they went to the Pulse System, they had to manually generate "codes" for the downloads for Pulse. So, when I opened Pulse and put the code in, I got an error message. I emailed him back with the message from the attempt to use the code. In the mean time, I decided to log out, and then back in, to Pulse, and try the codes again. That worked! What a mess...anyways...done!

Ok...they have now entered the "EVEN DUMBER" phase... I got reply from my service request stating the following: Hi Larry, Thanks for getting in touch! Although the files are set up for new purchases, we're still rolling out the update for existing users, so once we have all files ready to go for existing users, we'll send out an email with instructions. In the meantime, sorry about the trouble, there's a window of time where trying to download while swapping the files will result in a corrupted download. However, I'll regenerate any lost downloads from your end! Hope this helps! Best, Christian I responded with the following: Isn't it kind of "dumb" to WAIT, as an existing user, for you to send an update emails, AFTER you've already sent out the update email??? Just curious, as it doesn't seem to make much sense, but what do I know..

Have to say they have the worst "system" ever. I tried to update Primary Colors to the 1.2 udpate, and all it did was keep deducting dowloads...but never let me download the update

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