e-instruments

Hello everyone, We apologise for any inconvenience caused by the high volume of sign-ups yesterday. This exceeded our system's capabilities, resulting in accounts not being created correctly. We have upgraded our server options significantly, so this problem should not affect new accounts. If you created an account Thursday or Friday but cannot log in, please contact Support and we will resolve the issue. We understand that this is frustrating and we sincerely apologise to everyone affected. Here is some general information on how to get Desolate Guitars Fragment: - Go to the e-instruments Desolate Guitars Fragment product page - Add to cart - Proceed to checkout. - Create or log in to your e-instruments account. - Complete the "purchase" (there is no charge and no credit card is required). You will receive an email from "e-instruments order- FastSpring" with your serial number and a link to the product installation guide. Please bear in mind that this is a Kontakt instrument and, like most Kontakt instruments, it has to be installed using the Native Instruments Access application. To do this, open Native Access, click 'Add serial' and paste the serial number you received with your order. Your copy will then be added to Native Access. As Desolate Guitars Fragment is a Kontakt instrument, you will need to have Kontakt or the free Kontakt Player installed to host it. We apologise again for any confusion and frustration caused by this. Thomas e-instruments team