Ive invested 3 months of screen shots, this step and that step. I could do it all over again here, but feel it is the most annoying way to take care of a problem. I would pay someone to help me if necessary. As of a week ago, no more replies from cakewalk support via email, they basically said "lets start a new chain" and the Cakewalk rep proceeded to provide solutions about how to load a project in safe mode, completely ignoring the fact that my install has had an error which each and every update for over a years. Im a paid member, the specs are super hig ($5000 laptop), will get them to you.
Meantime here is my letter to them now via email since I think they have no just shoved me under the rug which is unacceptable.
October 5th, 2025 email to support:
Does Cakewalk have accountability?
I feel like you have dropped the ball.
Since Jan 2025, i have been experiencing install errors. While i initially tried your way of screen shot and emails, this is proven wholesomely inadequate.
I have asked for screenshare sessions and been informed under no exceptions, will this be grated to me. This means you are helping me in a static 2-dimensional way, refusing to go onto my actual machine and look at what is causing the errors. This is a moronic way to resolve the install problem.
Over a week ago, i submitted a screen video of how my install looks. I did not have the courtesy of a reply.
Your technical help desk is basically flawed on every level, i believe the person assigned to my issue has given up without stating this to be the fact, i derive this by the absence of a reply AND by the fact that he started a new email chain, and the questions / suggestions in there were irrelevant to my situation as they related to how i should open a project in safe mode when the initial problem has always been that Cakewalk, with each and ever update, sometimes weekly, fails to install with an error.
So i believe your technical staff are unqualified and you for reasons not made clear to me, do not want to look at my machine to help me install it.
Why?
I have been a Cakewalk user since 1988/1989 and I tell you what, this is a disgrace. I have 30 years of work and you guys have run me around in circles with screen shots, wait a week, screen shot, irrelevant reponse asking for me. I am frustrated, angry and highly disappointed.
Who is accountable at Cakewalk? You MUST have a level II tech or a level III tech person that knows more than the everyday problems users have?
I have hired my own technology people, smart engineers and they followerd all the steps Cakewalk suggested, none worked. There seems to be some issue in the way Cakewalk installs and in the way it always wants to install something on my One Drive which i have not had for years and never needed in prior Cakewalk installs.
I await and beg of you to care for a response. If you leave me in the dark here, to lose all my work, you leave me no choice, but i will revolt with all the options to me, starting with going to every Cakewalk group i can find online and I will tell all, and everyone, for as many months as I can, how poor the software is, the ineptitude of the support and the risk of anyone wanting to do serious work on this DAW, to best go elsewhere.
Yours sincerely,
Herman
i have a video of the install, its 24 meg, too large to put in here. Im in Los Angeles, would be available 10am-11pm in my time zone to entertain anyone wanting to do a screen share and attempt to get me a successful install.
