Jonathan Sasor

What language is the version of Windows itself?

This moved to the Project menu.

So the images of the previous install issues both seem to indicate something unusual going on with how Documents is being handled in Windows. Either some crossed paths or permissions maybe? Neither of those items are particularly important to getting Sonar itself to run normally. The first one is something preventing just a shortcut link from being created in user documents, and the second being factory content for the Rematrix ProChannel Module. Just to reiterate, these issues are definitely related to something locally being unusual with Windows on your system, or it being in an unusual state. There's only so much support reps can do to troubleshoot things, it's beyond the scope of what they can do if Windows is not behaving correctly in the first place. In any case, if you're able to skip both of these errors, Sonar should otherwise be fine. If you keep seeing additional issues, then there's likely a system fix required.

Are you sure you're on the latest build? I'm able to see the Free/All button when the app is set to Russian on our end.

The apps themselves install to different locations, so it's fine to have both installed. The only potential gotcha is to make sure that you install the current Cakewalk Sonar after SONAR Platinum to make sure that all of the shared components (like the VST scanner) are the current version.

Are you on build 036?

Please send us a copy of the dump file. Thanks!

have you updated to build 036?

Code 18 is that the driver failed to initialize. If you've reinstalled that driver, try disconnecting and reconnecting your device.

No, if you were still on the August update, that would activate. The most recent build fixes issues with the initial 2025.09 release, and so we want to make sure people are on the latest build for the new version.

You need to update to the latest version, build 036.

Yes, update to the latest version, build 036. That will authorize.

@Tez Please try build 036 which we just updated the drop to.

yes, the plugins should sound identical

Unable to reproduce this on our end. If waveforms aren't drawing, that's usually either an issue with the audio driver or the picture cache. Double check that you're using the correct driver for your device. You can clear the existing picture cache which defaults to C:\Cakewalk Projects\Picture Cache and it will redraw all of your waveforms.