Keni Posted October 19, 2019 Share Posted October 19, 2019 (edited) Today I ran into a problem while helping a friend. He had not updated in a while. i updated Bandlab assistant then clicked the Cakewalk update button. When it reached 100% it did nothing and the update button still said update. I repeated the update with the same result then rebooted and tried again. Same result... What might be happening here? Win10 machine just updated prior to doing this update. Any info or ideas would be appreciated very much... Thanks! Edited October 19, 2019 by Keni Link to comment Share on other sites More sharing options...
scook Posted October 19, 2019 Share Posted October 19, 2019 Could check %appdata%\bandlab-assistant\Downloads to see if the update installer is complete. If it is, it may be run directly from there. If it is incomplete, it likely will not run. 1 Link to comment Share on other sites More sharing options...
Keni Posted October 19, 2019 Author Share Posted October 19, 2019 8 minutes ago, scook said: Could check %appdata%\bandlab-assistant\Downloads to see if the update installer is complete. If it is, it may be run directly from there. If it is incomplete, it likely will not run. Thanks scook... You're always here with valuable info and ideas. I'll ty this tomorrow if I can get access to his machine or later if not... I did think of looking but didn't... Link to comment Share on other sites More sharing options...
scook Posted October 19, 2019 Share Posted October 19, 2019 Could be the Anti-Virus software getting in the way too. Link to comment Share on other sites More sharing options...
Keni Posted October 19, 2019 Author Share Posted October 19, 2019 (edited) 3 hours ago, scook said: Could be the Anti-Virus software getting in the way too. Thanks! Good thought. I didn't think of that as I only use windows defender these days which doesn't seem to interfere the way McAfee & Norton often do. I don't know what he's running, but I will check that as well... [edit] I was just thinking... When I originally installed on his machine, it worked fine. Maybe a win10 update issue? Edited October 19, 2019 by Keni Link to comment Share on other sites More sharing options...
Keni Posted October 19, 2019 Author Share Posted October 19, 2019 18 hours ago, scook said: Could check %appdata%\bandlab-assistant\Downloads to see if the update installer is complete. If it is, it may be run directly from there. If it is incomplete, it likely will not run. Thanks again Steve! It was there and waiting. Update ran easy... ...but I still don't know why this was happening. Using win10 windows defender I was unable to add bandlab to the exceptions list. Cakewalk is already there both local and public. I'm sure I can deal with it but my friend is not that computer savvy... so I will continue to look into this each opportunity I get... Link to comment Share on other sites More sharing options...
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