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Jesse Jost

How do I report a problem with a Cakewalk product?

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Dear Jesse, I have been trying to change may ID on Cakewalk. In fact, I did it. To confirm these changes, I should receive a message via e-mail. The problem is that I don't receive this e-mail message!!! And now I can't access my account on Cakewalk!!! Could you please help me? 

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Hey Silvio, all set. Give it a shot, and shoot an email over to support@cakewalk.com if you have any trouble or need a password reset, etc. 

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I haven't been working in music for a few years and have come back to discover that the cakewalk account is gone.  So how do I get access to the existing SONAR products that I own, including the latest Sonar Producer X3e patch.  Thanks.

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The two programs look similar. That familiarity is a good thing when trying to learn a new version. That said, there have been quite a few bug fixes, enhancements and new features in the years since X3. Whether they are meaningful to you depends on your workflow and if you choose to take advantage of the changes since X3. Here are the SONAR and CbB update notifications. For the most part, it is possible to ignore all the changes since X3 and use CbB just like the 6 year old SONAR X3.

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Hi Jesse, my hard drive crashed (not due to cakewalk) and I downloaded bandlab assistant but can't get cakewalk. I got cakewalk theme and melodyne but when I try to run cakewalk installer, it says file corrupted download again. I've tried 10 times. Any advise, is it because I had it already? Thanks

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I use a Snowball USB mic. The vocal track is distorted. There's no clipping, in fact the input volume is low.  Recommendations?

hblanecox@gmail.com

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@bliane cox,

You may want to remove your email address from your post.  A lot of automated robots collect email addresses for SPAM distributors.

The Blue Snowball has been available for awhile and uses the native, Windows class compliant USB driver.  All that means is it works for a lot of people but isn't working for you.

How does the audio sound if you use the snowball outside of Cakewalk?  Have you tried using it with Audacity, https://www.audacityteam.org/, or another free to download recording program?  How does the microphone sound if you use it to speak with someone over the internet?  How about if you go into the Windows Control Panel and test the microphone under the record tab, how much does the VU meter move?

What I'm trying to do is think of tests that can help separate the problem into either (1) there's a physical problem with the hardware, (2) a problem with how Windows is set up or (3) a problem with how Cakewalk is set up.

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