bluevationer

I'm using a Presonus  Audiobox-usb interface in Cakewalk on a Windows 10 computer.   While recording everything's worked  perfectly for a couple of years now but about a week ago something strange started happening with my sound and I can't work out why. 

If I record to a mono track in Cakewalk with it panned by default to the center I get no sound from my speakers or head phones when I play it back.  If I turn the pan dial either left or right I get sound coming from both sides equally.  When streaming music online  to get sound I have to go into the windows settings and balance the speakers with one side at about 100% and the other side about 25%-0%?   The same goes for playing previously mixed down  tracks on my pc.  The vocal on one track in particular sounded like it was under water and barely audible  until I adjusted the speaker balance to the above mentioned setting?   Once again this is something that started happening about a week ago.  Before that I've never had a problem with my sound.

I've updated both the Windows sound drivers and the audibox -usb interface drivers but still can't resolve this issue.   

I'm interested to know if anyone here has had a similar problem and any help or suggestions will be gratefully appreciated.  I realize this is probably not a Cakewalk problem but not being too bright when it comes to technical stuff I was hoping there's a simple fix  that I may have missed while troubleshooting that will get me back recording again.  I love Cakewalk by Bandlab, the best DAW by far in my opinion.    

3 hours ago, Kurre said:

bluevationer

First is to open Bandlab assistant with a right click and using "open with adminrights".

Second is to click the button that says "install". If you do it on the first install it only installs Cakewalk, If you do it on the second install, that you get when open the menu besides the first install, you will install Cakewalk plus those addons you have marked with the checkboxes.

Thanks so much for your help,  I finally got it to work. The problem was as you explained in right clicking on the BandLab Assistant icon and opening 'as administrator.' Also for anyone else having a similar problem when I clicked on 'install' a new pop up with the add on check boxes appeared and I  clicked on the install button on that window without ticking any of the boxes.  I'm happy I got it to work so thanks to you and HIBI for your help, I'm a happy camper 

On 11/2/2019 at 3:57 AM, Pablo Roberts said:

@ Jim Fogle: Thanks for the feedback.

" There should not be an issue using a fresh install of BandLab Assistant.  Your description reads as though you may have received a corrupted download of BandLab Assistant.  My suggestion is to uninstall BandLab Assistant, download and install a fresh copy. "

 I did re-download it. Still The same issue. [My problem 1&2] I have contacted support who suggested I only download and install Cakewalk via BandLab Assistant. This latest installer does not have a tick box for cakewalk like the older installer when I first installed Cakewalk. I always just upgraded. According to support, the installer is now part of  BandLab Assistant.  It wasn't very clear to me, I thought Cakewalk was missing from the installer. I have supplied a screenshot.

Both BandLab Assistant & Cakewalk installs fine and runs but the real issue is [My problem 3] Activating Cakewalk. It does not matter what I do (rebooting/uninstalling etc..) it just won't activate.

I have already contacted support to let them know it still won't activate. Will wait for feedback after the weekend.

@ Kurre: Thanks for the feedback.

" Was the fresh install from a disk image of the whole computer? "

No, it was not from a disk image. `

I have the same problem, I'm trying to  download and install Cakewalk onto my second computer but when I click 'install' from BandLab Assistant same thing, no tick box to install Cakewalk, only for the add-ons.  I've tried uninstalling and reinstalling  Bandlab Assistant several times but still no joy.  If anybody knows of a remedy to fix this problem I'd appreciate it!   I