No one is calling you anything. We have differing opinions on the matter, I was just saying why I would not give any more money to Aria Sounds.
Personally I believe that we can affect how developers develop their products. If we buy what ever poor quality they push out, most developers will not automatically become better when they sell said poor quality product. A lot of developers do things with passion, but I feel that the largest mass of sample library developers just "do it for the money" and will not change before they are made to change (when they don't sell said poor quality product). And no matter what the quality of the product a company should listen to their users gripes and suggestions, these will most likely make their products better.
As for Aria Sounds, I kinda think they are pretty much dead since they have not released anything new in years.
And support, I on the other hand have a different feel. I can count with one hand the times I've received bad support. I might have been lucky, who knows, but most of the time the support I've received has been fantastic from most companies. Some have even done things I did not request in my original message to them, but would have been the next thing I would have asked (a big shout out here to Klevgrand, simply stunning support from them).