Support from Bandlab/Cakewalk/Paddle(?) - Appalling! They cancelled my Sonar subscription!!!

[Skyline_UK]

The other day I received a reminder from some outfit called 'Paddle'* reminding me my annual Sonar subscription would be up for renewal this month on the 28th, payable via PayPal.  I'm happy for that to take place.  But it had used an email which I will not be able to use this time next year as the provider is phasing it out.  Some months ago I told Bandlab this and my account there reflects my new email.  They don't seem to have a mechanism for telling Paddle this....  I emailed Paddle 'support' who said they couldn't help but would pass my query on to Bandlab.  But this morning I get an email from 'Ashwin' in Cakewalk saying 'I see that you've already cancelled your membership....'   WHAT??  I have replied saying this is not the case, asking where on earth he got this information from.   All this because I wanted to tell Paddle about my email change....

* Paddle bot conversation:

"I did not cancel my subscription!"     "Ok, one moment while I process your request."

"It looks like this subscription has already been cancelled. It is no longer active. Rest assured this will not renew."

Come on Cakewalk, this is a poor way to treat a customer of decades.  I don't want to lose access to Sonar at the end of this month. 

Edited 45 minutes ago by Skyline_UK